Leah Keaton
ROSEVILLE
Summary
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
12
12
years of professional experience
Work History
Virtual Assistant
Roseville, MI
10.2024 - Current
- Managed daily scheduling and calendar coordination for multiple executives.
- Maintained efficient communication across departments using project management tools.
- Organized virtual meetings, including preparation of agendas and follow-up notes.
- Conducted research to support project development and decision-making processes.
Household Manager
Roseville, MI
02.2021 - Current
- Coordinated household schedules, ensuring timely completion of daily tasks and activities.
- Managed budgets for household expenses, optimizing resource allocation and reducing costs.
- Supervised staff, providing training and mentorship to enhance service quality and efficiency.
- Developed and implemented organizational systems to streamline household operations and improve workflow.
Customer Support
Roseville, MI
01.2014 - 09.2018
- Streamlined communication between customer support teams across different regions, leading to more efficient issue resolution.
- Streamlined customer support processes by implementing advanced software solutions, allowing for faster response times and increased case resolution rates.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
- Delivered exceptional customer support by liaising with clients regularly; kept them informed about project progress, milestones, and potential setbacks.
Pet Care
Roseville, MI
01.2014 - 09.2018
- Followed pet care instructions, dietary needs, and medication regimens.
- Cultivated a reputation as a reliable and professional pet care provider by responding promptly to inquiries, addressing concerns with empathy, and adhering to industry best practices.
- Educated customers on proper pet care techniques, leading to improved animal welfare outcomes within the community.
- Provided exceptional customer service with prompt responses to inquiries and addressing concerns related to pet care.
Education
High School Diploma -
Fitch High School
Austintown, OhioSkills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- CRM management
- Social media updating
- Time management
- Content creation
Timeline
Virtual Assistant
10.2024 - Current
Household Manager
02.2021 - Current
Customer Support
01.2014 - 09.2018
Pet Care
01.2014 - 09.2018
High School Diploma -
Fitch High School