Leah Keffer
South Roxana,IL
Summary
Expert in team development and regulatory compliance, driving operational effectiveness. Achieved increased sales and customer satisfaction through strategic community engagement and focused training initiatives. Dedicated to continuous improvement and building strong relationships among associates.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Overnight Coach
Wal-Mart
Glen Carbon, IL
10.2020 - Current
- Trained and developed associates to enhance skills and meet company expectations.
- Ensured accurate recording of associate hours worked and communicated priorities to the first and second shift supervisor.
- Processed leave of absence requests for associates and monitored their progress.
- Conducted daily inspections of powered lifting equipment to ensure compliance with OSHA regulations.
Assistant Manager-Hardlines
Wal-Mart
Glen Carbon, IL
11.2019 - 10.2020
- Achieved sales increases by leveraging community engagement and understanding customer preferences.
- Implemented the Customer Availability Process to align with company goals.
- Monitored daily processes to ensure adherence to established protocols.
- Developed and implemented standard operating procedures for associates based on best practices.
Assistant Manager-Fresh
Wal-Mart
Glen Carbon, IL
03.2019 - 11.2019
- Ensured completion of the Customer Availability Process by 9am, aligning with company goals for optimal inventory management.
- Increased sales by leveraging community engagement and customer insights to tailor product offerings.
- Monitored daily processes to maintain efficiency and effectiveness.
Assistant Manager-Homelines/Softlines
Wal-Mart
Glen Carbon, IL
12.2018 - 03.2019
- Managed feature execution in store within a store planning and modified flow.
- Executed Customer Availability Process fully to align with company goals.
- Collaborated with department managers to optimize workflow and increase efficiency across teams.
Assistant Manager-Hardlines
Wal-Mart
Ferguson, MO
04.2018 - 12.2018
- Identified sales opportunities by leveraging community knowledge and understanding customer preferences.
- Coordinated staff scheduling to improve labor efficiency and elevate customer service standards.
Sporting Goods Department Manager
Wal-Mart
Wood River, IL
05.2015 - 03.2018
- Ensured compliance with inventory regulations through regular audits.
- Maintained accurate inventory through the CAP process and ensured accuracy of 4473 forms.
Stationary and Celebration Department Manager
Wal-Mart
Woodriver, IL
08.2014 - 05.2015
- Oversaw inventory management, maintained optimal stock levels, and reduced waste and losses from shrinkage.
- Implemented quality control measures that enhanced product quality and service delivery.
Overnight Stocker
Wal-Mart
Wood River, IL
09.2010 - 08.2014
- Completed nightly stocking tasks promptly to ensure store readiness for next day's operations.
- Trained new staff on stocking procedures, safety protocols, and company policies for seamless onboarding.
Education
GED -
Lewis And Clark Community College
Godfrey, IL01-2013
Skills
Certification
- Forklift Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association
Accomplishments
- Decreased the profit loss in departments by approximately 95% while in role as department manager.
- Supervised team of 90 staff members.
- Achieved 1.01 shrink goal through effectively helping with training associates to maintain accurate inventory.
- Achieved award for highest sales, on black friday, in the market.
Timeline
Overnight Coach
Wal-Mart
10.2020 - Current
Assistant Manager-Hardlines
Wal-Mart
11.2019 - 10.2020
Assistant Manager-Fresh
Wal-Mart
03.2019 - 11.2019
Assistant Manager-Homelines/Softlines
Wal-Mart
12.2018 - 03.2019
Assistant Manager-Hardlines
Wal-Mart
04.2018 - 12.2018
Sporting Goods Department Manager
Wal-Mart
05.2015 - 03.2018
Stationary and Celebration Department Manager
Wal-Mart
08.2014 - 05.2015
Overnight Stocker
Wal-Mart
09.2010 - 08.2014
GED -
Lewis And Clark Community College