Leah Kukman
Janesville,WI
Summary
Professional hospitality expert with proven skills in managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, creating positive experiences for patrons, and love of classical music.
Overview
3
3
years of professional experience
Work History
Bartender
Park Place
06.2024 - Current
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
Cecilias Golf Course
05.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Orientation Leader
Lawrence University
08.2023 - 09.2023
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
- Ensured student success by providing resources, guidance, and support throughout the orientation process.
- Developed strong connections with students through active listening and empathetic communication skills.
- Demonstrated excellent interpersonal skills by fostering a sense of community and camaraderie among new students.
- Served as a positive role model for incoming students, promoting a welcoming and inclusive campus environment.
Education
Bachelor of Music - Trombone Performance
Lawrence University
Appleton, WI06-2024
Skills
- Customer service expertise
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Service-oriented mindset
Timeline
Bartender
Park Place
06.2024 - Current
Orientation Leader
Lawrence University
08.2023 - 09.2023
Bartender
Cecilias Golf Course
05.2021 - Current
Bachelor of Music - Trombone Performance
Lawrence University
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