Leah Lauff
Port Charlotte,FL
Summary
Proven leader and fast learner, excelled as Shift Manager at McDonald's Restaurant, enhancing team performance through effective training and delegation. Skilled in cash handling and problem-solving, I significantly improved customer service quality. I reach targets and goals daily with excellent performance. I have my serve safe and know about food safety and can answer food safety questions. I make higher sales on my shifts by encouraging crew and other managers, I am super motivational and use my voice so there is improvement. I can handle customers super well and always find resolutions to problems if needed. Demonstrated exceptional multitasking abilities as a Crew Member at SUBWAY®Restaurants, mastering food safety and employee training and using the cash register and customer service.
Overview
6
6
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
Port Charlotte, FL
08.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Crew Member
SUBWAY®Restaurants
Greenville, SC
01.2019 - 07.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Port Charlotte High School
Port Charlotte, FL05.2023
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
*cooking in the grill/ food safety
*delegating team members
*problem-solving
*fast learner
Timeline
Shift Manager
McDonald's Restaurant
08.2021 - Current
Crew Member
SUBWAY®Restaurants
01.2019 - 07.2019
Port Charlotte High School