Leah Lovato
Bernalillo,NM
Summary
I am an aspiring individual seeking a position in an organization that provides an opportunity of development and stability. Personal and professional qualities: positive attitude, friendly, outgoing, honest, and trustworthy. I am also extremely motivated and dedicated to continuous growth, reliable, quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills.
Overview
2
2
years of professional experience
Work History
Host
Texas Roadhouse Restaurant
12.2021 - Current
- Greeted guests and gathered information to seat groups or place on waitlist
- Answered telephone to provide dining information and take reservations
- Resolved customer service and food -related issues to maintain guest satisfaction
- Accommodated guests with children and special needs to promote comfortable dining experience
- Supported serving staff, food and bussers to keep dining room presentable and ready for guests
- Responded appropriately to customer complaints, bringing major issue to attention of manager of duty
- Built positive relationships with other front-of-house and kitchen staff.
Crew Member
Sonic
03.2021 - 09.2021
- Packaged menu items into bags or trays and placed drink orders into carriers
- Drove team success by quickly completing assigned tasks
- Presented orders to guests within anticipated service times
- Demonstrated proper food safety practices by accurately completing quality checklist
- Worked, drive-thru and other areas.
- Maintained High standards of customer service during high volume work shifts and fast paced operations
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers
- Talked pleasantly with customers while taking orders and promoted positive image business
- Maintained safe Food handling practices to prevent germ spread
Education
Paul Mitchell The School
Albuquerque, NM04.2024
High School Diploma -
Farmington High School
Farmington, NM05.2023
Skills
- Warm and Friendly
- Hospitality and Accommodation
- Telephone Receptionist
- Customer Service
- Positive And Professional
- Team Collaboration
- Check Payment Processing
- To-go order preparation
Timeline
Host
Texas Roadhouse Restaurant
12.2021 - Current
Crew Member
Sonic
03.2021 - 09.2021
Paul Mitchell The School
High School Diploma -
Farmington High School