Leah Lydon
Summary
Hardworking restaurant manager with several years in the restaurant industry. Overseeing high-traffic establishments. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Bottleneck Management
Watertown
2024.04 - Current
- Managed daily restaurant operations ensuring smooth service and customer satisfaction.
- Trained staff on menu items and service standards to enhance guest experiences
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints swiftly to maintain positive dining experiences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Server
Buttermilk & bourbon
Watertown
2022.04 - 2022.11
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Managed customer orders using point-of-sale systems effectively.
- Maintained cleanliness and organization of dining areas throughout shifts.
Server
The Tip Tap Room
Boston
2016.12 - 2020.03
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in training new servers on menu items and service standards.
- Managed multiple tables while maintaining attention to detail and guest needs.
- Supported inventory management by restocking supplies as needed during shifts.
- Provided excellent customer service to ensure satisfaction.
Manager
Deluxe station
Newton
2014.06 - 2017.12
- Led daily operations to enhance team productivity and effectiveness.
- Managed inventory levels and ensured timely restocking of supplies.
- Oversaw scheduling and coordinated staff assignments for optimal workflow.
- Monitored staff performance and addressed issues.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
BCLA
Boston, MASkills
- Staff training
- Customer service
- Operations management
- Toast
- Excel
Certification
- ServSafe certification
- Allergen awareness training
- Crowd manager training
- CPR/AED Certification
References
References available upon request.
Timeline
Restaurant Manager
Bottleneck Management
2024.04 - Current
Server
Buttermilk & bourbon
2022.04 - 2022.11
Server
The Tip Tap Room
2016.12 - 2020.03
Manager
Deluxe station
2014.06 - 2017.12
BCLA