Leah Macias
Salinas,CA
Summary
Highly motivated professional looking to enhance career trajectory with extensive experience in customer service in the optical field. Strong organizational leadership skills with the motivation and passion required to meet the needs of a professional team. Committed to quality and effective communication with staff and clients.
Overview
15
15
years of professional experience
Work History
Optician Technician
Dr. Marchionna and Dr. Delapena
Salinas, CA
09.2017 - Current
- Assessed and verified prescription specifications for accuracy and compliance with industry standards.
- Assisted patients in selecting appropriate eyewear based on lifestyle and visual needs.
- Conducted routine maintenance and repairs of optical equipment to ensure optimal performance.
- Provided technical support during eye exams, facilitating efficient patient flow and experience.
- Educated patients on proper lens care and frame adjustments to enhance satisfaction and longevity.
- Trained junior staff on equipment handling, patient interaction, and optical best practices.
- Implemented process improvements that streamlined workflow, reducing wait times for patient services.
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
Food Service Worker
Bagel Corner
Salinas, CA
06.2011 - 08.2017
- Prepared and served food items in compliance with health and safety regulations.
- Operated kitchen equipment, ensuring proper maintenance and sanitation standards.
- Assisted in inventory management, tracking stock levels to minimize waste.
- Collaborated with team members to optimize service efficiency during peak hours.
Education
High School Diploma -
North Salinas High School
Salinas, CA06.2010
No Degree - General Studies
Hartnell College
Salinas, CASkills
- Working as part of a team to create and maintain an optimal work environment
- Implementing fresh ideas to improve culture and morale amongst coworkers
- Ability to communicate well with patients, clients, and vendors to optimize relationships and contribute to over success of company and happiness of clients
- Organizational skills with paperwork and computer files
- Able and willing to learn new and pertinent skills to the job at hand
- Problem-solving and time management skills
- Optical measurements and dispensing Applying tests and communicating clear instructions with patients
- Insurance verification and billing
Timeline
Optician Technician
Dr. Marchionna and Dr. Delapena
09.2017 - Current
Food Service Worker
Bagel Corner
06.2011 - 08.2017
High School Diploma -
North Salinas High School
No Degree - General Studies
Hartnell College