Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Madrigal

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Guest Service Specialist

Mister Car Wash
03.2024 - Current
  • Specialize in vehicular sanitation and improve automotive aesthetics while providing a safer driving experience by optimizing visual perception for motor operation.
  • Ensured quality control by inspecting finished vehicles for cleanliness, addressing any missed areas or issues before releasing to the customer.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.

Server

Cracker Barrel
11.2022 - 12.2023
  • Served breakfast, lunch, and dinner to 50-100 customers per shift at a national chain restaurant.
  • Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests.
  • Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.


Warehouse Associate

Dometag
01.2020 - 11.2022
  • Transported, organized, labeled and processed over 5,000 items of inventory daily accommodating constantly changing shipment schedules and delivery times.
  • Performed daily quality checks of inventory, ensuring damaged items were reported and removed for inspection.
  • Consistently met project deadlines through effective time management practices.

Education

High School Diploma -

Northridge High School
Layton, UT
05.2020

Skills

  • Guest Engagement
  • Service prioritization
  • Detail Oriented
  • Data entry proficiency
  • Teamwork and Collaboration

Timeline

Guest Service Specialist

Mister Car Wash
03.2024 - Current

Server

Cracker Barrel
11.2022 - 12.2023

Warehouse Associate

Dometag
01.2020 - 11.2022

High School Diploma -

Northridge High School

Similar Profiles

CREATE PROFILE
Leah Madrigal