Brianna Sandoval
Las Vegas,NV
Summary
Customer Service Representative with a diverse background in retail management and fast food operations, showcasing 4 years of experience. Demonstrates strong time management, problem-solving. Passionate about mentoring team members and utilizing empathy and multitasking abilities to drive efficient and positive customer interactions.
Overview
4
4
years of professional experience
Work History
Guest Service Specialist
Mister Car Wash
10.2024 - 02.2025
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Increased sales revenue by consistently meeting and exceeding sale targets.
Customer Service Representative
Intouch Medical Marketing
02.2023 - 08.2024
- Ensure HIPAA compliance, maintaining data integrity and client trust
- Enhance patient interaction efficiency in call center operations
- Schedule medical appointments, ensuring seamless patient experience
- Maintain positivity and professionalism in all patient communications
- Answering any questions or concerns the patient had
Retail Store Manager
Optimal Wireless - Cricket
10.2021 - 02.2023
- Led store operations, boosting sales and efficiency
- Trained staff to excel in customer service and sales
- Resolved complex customer issues, enhancing satisfaction
- Maintained inventory accuracy, improving stock management
Team Member
McDonald's
10.2020 - 12.2022
- Ensured swift, accurate order fulfillment through team collaboration
- Maintained high food safety standards and cleanliness
- Trained team members to meet operational goals
- Followed food safety regulations
Education
Medical Assistant -
UEI College
Las VegasDiploma -
Sunrise Mountain
Las Vegas06.2021
Skills
- Time Management
- Problem Solving
- Team Leadership
- Customer Engagement
- Multitasking
- Communication Skills
- Organizational Skills
- Sales Techniques
- Guest relations
- Customer service
- Computer skills
Timeline
Guest Service Specialist
Mister Car Wash
10.2024 - 02.2025
Customer Service Representative
Intouch Medical Marketing
02.2023 - 08.2024
Retail Store Manager
Optimal Wireless - Cricket
10.2021 - 02.2023
Team Member
McDonald's
10.2020 - 12.2022
Medical Assistant -
UEI College
Diploma -
Sunrise Mountain
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