Isabella Yanes
Homestead
Summary
Diligent student worker skilled in balancing academic responsibilities with office tasks. Demonstrates strong problem-solving and planning abilities, contributing effectively to team projects. Committed to gaining practical experience and fostering collaborative work environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Specialist
JW Marriott Marquis Miami
<ul>
<li>Responded to guest inquiries and resolved issues promptly, enhancing overall guest satisfaction.</li>
<li>Coordinated with housekeeping to meet cleanliness standards for rooms before guest arrival, ensuring a positive first impression.</li>
<li>Managed reservations with hotel management software, ensuring accuracy and efficiency in booking process.</li>
</ul>
05.2025 - Current
- Responded to guest inquiries and resolved issues promptly, enhancing overall guest satisfaction.
- Coordinated with housekeeping to meet cleanliness standards for rooms before guest arrival, ensuring a positive first impression.
- Managed reservations with hotel management software, ensuring accuracy and efficiency in booking process.
Guest Experience Expert
Ritz-Carlton - Key Biscayne
04.2024 - 05.2025
- Anticipating a guest's needs before the guest's request
- Addressed guest inquiries, requests, and concerns to create memorable experiences
- Delivered exceptional customer service in diverse situations
- Collaborated with various departments to meet guest needs effectively
- Actively listened to guests' concerns
Tutor
Kumon of North Kendall
Miami, Florida
01.2022 - 01.2024
- Tutored children ages 3-17 in mathematics and reading comprehension, fostering academic growth and confidence
- Communicated regularly with parents to update on student progress and align on educational goals
- Created individualized learning plans for students based on specific needs.
- Assisted students in mastering math and reading concepts through tailored instruction.
- Monitored student progress and adjusted strategies to enhance learning outcomes.
Education
Associate of Science - Hospitality and Tourism Management
Miami-Dade Honors College
Associate of Science
Skills
- Verbal communication
- Active listening
- Team collaboration
- Problem solving
- Time management
- Quick adaptation to new environments
- Organizational management
Certification
- Bloomberg Certifications, In Finance Fundamentals & Market Concepts
- Media & Digital Literacy Certificate, Through the World Affairs Council of Miami and The Honors College at Miami Dade College
Clubs
StudentsCare, Nonprofit organization empowering college students to bring joy & companionship to hospitalized children and seniors nationwide
Timeline
Guest Service Specialist
JW Marriott Marquis Miami
05.2025 - Current
Guest Experience Expert
Ritz-Carlton - Key Biscayne
04.2024 - 05.2025
Tutor
Kumon of North Kendall
01.2022 - 01.2024
Associate of Science - Hospitality and Tourism Management
Miami-Dade Honors College