Leah Marcell
Webster,NY
Summary
Dynamic Store Team Member at Savoia Pastry Shoppe, recognized for enhancing customer satisfaction through exceptional service and effective complaint resolution. Leveraged strong communication skills and product knowledge to foster positive customer engagement, while maintaining store presentation and safety standards. Adaptable team player committed to delivering outstanding results in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Store Team Member
Savoia Pastry Shoppe
02.2023 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves well-stocked.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Answered the phone and took online/phone orders.
Education
No Degree - Exercise Science
Rider University
Trenton, NJ05-2028
High School Diploma -
Webster Schroeder High School
Webster06-2024
Skills
- Customer engagement
- Customer service
- Strong communication and interpersonal skills
- Team cooperation
- Adaptable and flexible
- Safety and cleanliness standards
- Positive customer engagement
- Store opening and closing
Accomplishments
- Received a promotion for tremendous commitment and devotion to the job as a Store Team Member.
Extracurricular activities
Rider Women's Soccer Team Member
Timeline
Store Team Member
Savoia Pastry Shoppe
02.2023 - Current
No Degree - Exercise Science
Rider University
High School Diploma -
Webster Schroeder High School
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