Leah-Marie Washington
Glassboro
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at ACTS Retirement-Life Community. Proven ability to multitask and engage guests effectively, ensuring satisfaction and prompt service. Proficient in POS system operation and adept at handling complaints, contributing to a positive dining experience and team success. With my time interning at the company RICOH, that has helped me gain the office skills that I have now. I have learned office tech and how to work with excel spreadsheets. My internship with Cradles to crayons has helped me develop my leadership skills and public speaking, having to guide groups of people throughout different tasks in different stations.
Overview
3
3
years of professional experience
Work History
Wait Staff Member
ACTS Retirement-Life Community
08.2024 - 06.2025
- Provided attentive service to customers, ensuring satisfaction and prompt responses to inquiries.
- Assisted in maintaining cleanliness and organization of dining area during peak hours.
- Collaborated with kitchen staff to expedite orders and enhance workflow efficiency.
- Delivered food and beverages promptly, adhering to safety and hygiene standards.
- Adapted quickly to changing menu items and specials, educating customers on offerings.
- Engaged with guests to gather feedback, enhancing overall dining experience through proactive communication.
- Supported team members in achieving service goals during high-volume shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Intern
Cradles and Crayons
09.2023 - 02.2024
- Assisted in data analysis to support project decision-making processes.
- Coordinated team schedules, ensuring efficient allocation of resources and personnel.
- Developed and maintained documentation for project workflows and procedures.
- Conducted research on industry trends to inform strategic planning initiatives.
- Participated in team meetings, contributing insights and feedback on ongoing projects.
- Supported preparation of presentations for senior management, enhancing clarity and impact of information shared.
- Executed routine tasks with attention to detail, improving operational efficiency.
- Streamlined communication between departments to enhance collaboration and information sharing.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Intern Trainee
Ricoh
09.2022 - 05.2023
- Assisted in daily operations by learning and applying standard safety protocols.
- Supported team members in executing routine tasks and managing workflow effectively.
- Learned to operate essential tools and systems for efficient task completion.
- Observed and documented processes to provide insights for continuous improvement.
Education
High School Diploma -
Willingboro High School
Willingboro, NJ06-2025
Skills
- Strong multitasking
- Efficient organization
- POS system operation
- Professional appearance
- Handling complaints
- Memory retention
- Supply restocking
- Table setting expertise
- Menu memorization
- Order accuracy
Timeline
Wait Staff Member
ACTS Retirement-Life Community
08.2024 - 06.2025
Intern
Cradles and Crayons
09.2023 - 02.2024
Intern Trainee
Ricoh
09.2022 - 05.2023
High School Diploma -
Willingboro High School
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