Leah Marino
Santa Ana,CA
Summary
Passionate team player committed to exceeding client satisfaction and service goals. Skilled in fostering long-term client relationships through excellent interpersonal abilities, with experience in diverse medical settings. I am focused on continuous learning, growth, and improvement. My objective is to transition into a sales role where I can apply my robust client service background to meaningfully enhance the company's success.
Overview
14
14
years of professional experience
Work History
Order Management Specialist
Beckman Coulter Diagnostics
Brea, CA
01.2024 - Current
- A multifunctional, fast paced, customer focused role within a world-class Client Services organization.
- Review telephonic orders for processing, tracking, trouble-shooting and overall order management.
- Respond to a high volume of client calls in a timely manner.
- Maintain effective communication with customers to ensure accurate billing and shipments.
- Collaborate with management to address complex order issues and challenges, enhancing customer satisfaction and promoting future sales.
- Engage in offline administrative projects to uphold and achieve our target objectives, including mentoring and training new hires and assisting the Ecommerce Team with specific tasks.
- Lead daily management meetings that are data-driven and centered on collaboration to achieve our goals.
Patient Care Coordinator
NP Aesthetics
Newport Beach, CA
01.2014 - 12.2023
- Welcomed and delivered exceptional customer service to all patients; this dynamic role merged customer service excellence with strategic sales, focusing on building lasting client relationships to achieve revenue goals and contribute to a results-drive practice.
- Created personalized injectable and laser treatment plans to help patients achieve their aesthetic goals.
- Informed patients about THE ROUTE Beauty medical-grade skincare products and successfully converted this knowledge into sales.
- Responded to all customer inquiries regarding THE ROUTE Beauty; answering frequently asked questions, placing/tracking orders, and promoting the brand.
- Generated new business by prospecting, cold calling, and working collaboratively with medical staff and sales representatives.
- Accurately managed to schedule injectable, laser or consultation appointments.
- Administrative tasks and organization; creating patient charts, filing of charts, updating spreadsheets, copying, printing and mailing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed front desk responsibilities, including processing payments for services, supporting inventory, making confirmation calls, and handling closing procedures.
Executive Administrative Assistant
Sybron Dental Specialties
Orange, CA
08.2011 - 03.2012
- Represented the VP of Business Development and Legal Team Executives by welcoming visitors, reviewing correspondence, arranging company dinners and other corporate events.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences calls and monthly meetings.
- Arranged corporate travel and meetings by developing itineraries and agendas; booking air and ground transportation; arranging lodging and meeting accommodations.
- Assist with copying, drafting correspondence, in addition to other administrative duties.
Education
Bachelor Of Arts - Sociology
California State University - Fullerton
Fullerton, CA05.2011
Skills
- Demonstrated commitment to succeeding in a collaborative customer service and sales environment
- Excellent oral and written communication abilities, coupled with strong interpersonal skills
- Ability to maintain careful attention to detail and accuracy while working on multiple projects
- Strong administrative and computer skills with good working knowledge of Microsoft Office
- Skilled in analyzing and applying business data to achieve favorable outcomes
Timeline
Order Management Specialist
Beckman Coulter Diagnostics
01.2024 - Current
Patient Care Coordinator
NP Aesthetics
01.2014 - 12.2023
Executive Administrative Assistant
Sybron Dental Specialties
08.2011 - 03.2012
Bachelor Of Arts - Sociology
California State University - Fullerton