Leah Marino
Santa Ana,CA
Summary
Passionate team player committed to exceeding client satisfaction and service goals. Skilled in fostering long-term client relationships through excellent interpersonal abilities, with experience in diverse medical settings. I am focused on continuous learning, growth, and improvement. My objective is to transition into a sales role where I can apply my robust client service background to meaningfully enhance the company's success.
Overview
14
14
years of professional experience
Work History
Order Management Specialist
Beckman Coulter Diagnostics
01.2024 - Current
- A multifunctional, fast paced, customer focused role within a world-class Client Services organization.
- Review telephonic orders for processing, tracking, trouble-shooting and overall order management.
- Respond to a high volume of client calls in a timely manner.
- Maintain effective communication with customers to ensure accurate billing and shipments.
- Collaborate with management to address complex order issues and challenges, enhancing customer satisfaction and promoting future sales.
- Engage in offline administrative projects to uphold and achieve our target objectives, including mentoring and training new hires and assisting the Ecommerce Team with specific tasks.
- Lead daily management meetings that are data-driven and centered on collaboration to achieve our goals.
Patient Care Coordinator
NP Aesthetics
01.2014 - 12.2023
- Welcomed and delivered exceptional customer service to all patients; this dynamic role merged customer service excellence with strategic sales, focusing on building lasting client relationships to achieve revenue goals and contribute to a results-drive practice.
- Created personalized injectable and laser treatment plans to help patients achieve their aesthetic goals.
- Informed patients about THE ROUTE Beauty medical-grade skincare products and successfully converted this knowledge into sales.
- Responded to all customer inquiries regarding THE ROUTE Beauty; answering frequently asked questions, placing/tracking orders, and promoting the brand.
- Generated new business by prospecting, cold calling, and working collaboratively with medical staff and sales representatives.
- Accurately managed to schedule injectable, laser or consultation appointments.
- Administrative tasks and organization; creating patient charts, filing of charts, updating spreadsheets, copying, printing and mailing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed front desk responsibilities, including processing payments for services, supporting inventory, making confirmation calls, and handling closing procedures.
Executive Administrative Assistant
Sybron Dental Specialties
08.2011 - 03.2012
- Represented the VP of Business Development and Legal Team Executives by welcoming visitors, reviewing correspondence, arranging company dinners and other corporate events.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences calls and monthly meetings.
- Arranged corporate travel and meetings by developing itineraries and agendas; booking air and ground transportation; arranging lodging and meeting accommodations.
- Assist with copying, drafting correspondence, in addition to other administrative duties.
Education
Bachelor Of Arts - Sociology
California State University - Fullerton
Fullerton, CA05.2011
Skills
- Demonstrated commitment to succeeding in a collaborative customer service and sales environment
- Excellent oral and written communication abilities, coupled with strong interpersonal skills
- Ability to maintain careful attention to detail and accuracy while working on multiple projects
- Strong administrative and computer skills with good working knowledge of Microsoft Office
- Skilled in analyzing and applying business data to achieve favorable outcomes
Timeline
Order Management Specialist
Beckman Coulter Diagnostics
01.2024 - Current
Patient Care Coordinator
NP Aesthetics
01.2014 - 12.2023
Executive Administrative Assistant
Sybron Dental Specialties
08.2011 - 03.2012
Bachelor Of Arts - Sociology
California State University - Fullerton
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