Summary
Overview
Work History
Education
Skills
Timeline
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Leah Maroldi

Queen Creek,AZ

Summary

Dynamic operations management professional with a proven track record at Amazon, specializing in process improvement. Achieved significant enhancements in team efficiency and consistently met throughput targets. Strong problem-solving skills and exceptional customer service capabilities contribute to success in high-pressure environments. Committed to delivering measurable results and promoting teamwork among colleagues.

Overview

6
6
years of professional experience

Work History

Fulfillment Associate

Amazon
05.2023 - Current
  • Led and independently managed Single ASN Pallets during front half shifts, successfully processing 60+ pallets per shift while maintaining quality standards and meeting throughput targets
  • Streamlined problem-solving processes by developing and sharing best practices, resulting in improved team efficiency and reduced processing time
  • Demonstrated operational flexibility by simultaneously managing multiple dock functions while supporting team members, contributing to overall department productivity
  • Achieved recognition for consistent performance and collaborative approach in a fast-paced fulfillment environment

Dispatcher

CBRE
02.2022 - 05.2023
  • Managed high-volume work order processing system for multiple client facilities, ensuring 100% documentation accuracy and compliance
  • Implemented improved tracking methods for customer concerns, resulting in faster resolution times and enhanced client satisfaction
  • Developed and delivered training materials for new team members, contributing to reduced onboarding time

Sales Associate/Merchandiser

Macy's
11.2020 - 02.2022
  • Exceeded sales targets through effective customer engagement and product knowledge
  • Optimized store merchandising layouts to increase product visibility and sales
  • Maintained high customer satisfaction ratings through personalized service approach

Mortgage Loan Originator

Freedom Mortgage
07.2019 - 11.2020
  • Provided comprehensive financial guidance to clients, resulting in informed mortgage decisions
  • Consistently met or exceeded monthly performance goals through strategic client outreach
  • Developed and maintained strong client relationships through detailed financial advisory services

Education

BA - Theatre Arts, Psychology

University of Arizona
05.2019

Skills

  • Operations management
  • Process improvement
  • Problem Solving
  • Team Collaboration
  • Customer Service
  • Training & Development
  • SAP Systems
  • Work order management
  • Team collaboration
  • Customer service
  • Equipment operation
  • Quality assurance
  • Documentation accuracy
  • Process improvement
  • Time management
  • Communication skills

Timeline

Fulfillment Associate

Amazon
05.2023 - Current

Dispatcher

CBRE
02.2022 - 05.2023

Sales Associate/Merchandiser

Macy's
11.2020 - 02.2022

Mortgage Loan Originator

Freedom Mortgage
07.2019 - 11.2020

BA - Theatre Arts, Psychology

University of Arizona

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