Leah Mcbee
Westland
Summary
Organized Cleaner successful at providing efficient and quality cleaning services. Offering dedicated work history and success in fostering long-term relationships.
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done.
Dependable and hardworking professional skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.
Overview
21
21
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
House Cleaner
Self employed
Westland
07.2004 - Current
- Cleaned residential spaces using commercial-grade cleaning supplies and equipment.
- Organized cleaning schedules to ensure timely completion of tasks.
- Maintained inventory of cleaning products and requested supplies as needed.
Cleaner/Housekeeper
Holiday Inn Suites
Canton
07.2013 - 07.2015
- Maintained cleanliness of guest rooms and common areas daily.
- Assisted in laundry duties, ensuring fresh linens for guest rooms.
- Collaborated with team members to enhance overall guest experience.
- Responded promptly to guest requests for additional services or supplies.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Transported trash bags to desig
- nated disposal areas.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Polished furniture to remove dust and dirt buildup.
- Emptied wastebaskets and replaced liners.
- Scrubbed walls to remove scuff marks or stains.
- Inspected rooms for cleanliness prior to guest arrival.
- Provided assistance with laundry services when needed.
- Emptied trash cans and replaced liners as needed.
- Used steam equipment to periodically clean upholstery and carpeting.
- Replaced air filters on heating and ventilation systems.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Followed company uniform, performance and security policies with every job.
- Inspected rooms for cleanliness and ensured all supplies were stocked.
- Operated cleaning equipment such as vacuums, polishers, and mops efficiently.
- Followed safety protocols while handling cleaning supplies and equipment.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Deli/cook/cashier
Pizmoes meat market and deli
Wayne
07.2010 - 06.2012
- Operated kitchen equipment safely and efficiently during food preparation.
- Assisted customers with product selection and provided cooking recommendations.
- Followed food safety guidelines to prevent contamination and ensure quality.
- Communicated effectively with team members regarding orders placed by customers.
- Cleaned and prepared various foods items, such as meats, vegetables, fruits, soups and salads for cooking or serving.
- Prepared sandwiches to order using ingredients such as breads, meats, cheeses and condiments.
- Adhered strictly to established cash handling procedures while ringing up orders.
- Followed recipes accurately to prepare all menu items according to established standards.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Processed customer transactions efficiently at a busy meat market and deli.
- Operated cash register and maintained accurate cash drawer throughout shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Maintained cleanliness and organization in the deli preparation area.
Receptionist
Fantastic Sams salon
Garden city
05.2005 - 07.2008
- Greeted visitors warmly and directed them to appropriate personnel.
- Managed incoming calls and relayed messages accurately to staff.
- Scheduled appointments efficiently using office management software.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
John Glenn High School
Westland, MiCNA - CNA Training
Ihp
Dearborn, MI 12.2000 - 12.2000
Skills
- Cleaning procedures
- Facility maintenance
- Supply management
- Time management
- Customer service
- Cash handling
- Attention to detail
- Problem-solving
- Housekeeping
Languages
English
Professional
Certification
- CNA certificate
References
References available upon request.
Timeline
Cleaner/Housekeeper
Holiday Inn Suites
07.2013 - 07.2015
Deli/cook/cashier
Pizmoes meat market and deli
07.2010 - 06.2012
Receptionist
Fantastic Sams salon
05.2005 - 07.2008
House Cleaner
Self employed
07.2004 - Current
CNA - CNA Training
Ihp
12.2000 - 12.2000
John Glenn High School