Leah McBratney
Riverside,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
3
3
years of professional experience
Work History
Manager
Chick-fil-A
01.2023 - 09.2023
- Ran every shift, supervised and gave lunch breaks to over 25 employees.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
FOH Team Member
Chick-fil-A
03.2021 - 01.2023
- Established welcoming atmosphere by greeting each guest with a friendly attitude.
- Answered customers' questions, recommended items, and recorded order information.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Math and English Tutor
Kumon
09.2020 - 05.2021
- Taught students helpful study habits and exam strategies.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math and english concepts in caring and encouraging environment to help kids thrive and learn.
Education
Exercise Science - Kinesiology
California State University Long Beach
Long Beach, CAExercise Science - Kinesiology
Santiago Canyon College
Orange, CA05.2025
Skills
- Development and Management
- Corrective Actions
- Supervising Employees
- Monetary Transactions
- Team Member Motivation
- Time Management
- Motivational Leadership
- Employee Training
- Contract Management
- Hiring and Training
- Lead Generation
Timeline
Manager
Chick-fil-A
01.2023 - 09.2023
FOH Team Member
Chick-fil-A
03.2021 - 01.2023
Math and English Tutor
Kumon
09.2020 - 05.2021
Exercise Science - Kinesiology
California State University Long Beach
Exercise Science - Kinesiology
Santiago Canyon College
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