Leah McCarty
Network Ops Specialist
Grain Valley,Missouri
Summary
I am a detail-oriented Quality Analyst at heart. I have an exceptional work ethic and am passionate to doing my very best.
Overview
25
25
years of professional experience
Work History
In-Home Caregiver
Independant
Lansing, KS
02.2021 - Current
- Provided patient with assistance in completing daily tasks, reducing daily burden on family members.
- Checked vital signs on daily basis regarding patient health concerns and documented any behavioral changes.
- Provided transportation and appointments management.
- Pay close attention to detail, stay organized, multi-task, think critically, and have top tier communication, all the while maintaining a professional demeanor.
- Administered medication as directed by physician.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to the family.
- Followed nutritional plans to prepare optimal meals.
- Provide dedication and commitment to the health and well-being to my patient.
Home Health Caregiver
Home Care Assistance
Overland Park, KS
11.2018 - 08.2020
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Administered prescribed medications under direction of physician.
- Transported clients for medical and personal outings.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Developed rapport to create safe and trusting environment for care.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Incoming Wire Specialist
Synchrony Financial
Merriam, Kansas
09.2017 - 03.2018
- Research and process all inbound wire transfers to ensure all Synchrony Bank Policies were adhere to.
- Took ownership and process of escalations.
- Review wire information to determine when to reject a wire and the process.
- Perform IFAC check, gather and document all AML required documents.
- Tested and provided feedback with implementation of the Triton platform.
- Part of a team coordination for group events.
- Trained associates on the incoming wire process.
- Assisted with research and resolution on timely projects.
- Made outbound calls to account holders when needed.
- Ability to work quickly, thoroughly, multi-task, and prioritize for Fedwire and Synchrony deadlines.
Senior Staff Support Analyst
DST Systems
Kansas City, MO
06.1990 - 02.2012
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created test scripts for projects and clients.
- TRAC and CICS Quality Analyst for testing.
- Team Overseas liaison.
- Department Emergency Warden
- CICS tester for several TRAC re-write projects.
- Primary project manager on several projects.
- Team coordinator and administrator.
- Handled customer issues and requests.
- Carried out day-day-day duties accurately and efficiently.
- Updated and created transmission jobs.
- Participated in Disaster Recovery exercises on and off site.
- Research and resolution job abends ina timely matter.
Education
High School Diploma -
Oak Grove High School
Oak Grove, MO05.1986
Skills
- Attention to Detail
- Critical Thinking
- Multitasking and Prioritization
- Decision Making
- Dependable and Responsible
- Self-Motivated
- Leadership
- Quality Assurance
- Friendly and Relatable
- Honesty and Integrity
- Research and Analysis
Timeline
In-Home Caregiver
Independant
02.2021 - Current
Home Health Caregiver
Home Care Assistance
11.2018 - 08.2020
Incoming Wire Specialist
Synchrony Financial
09.2017 - 03.2018
Senior Staff Support Analyst
DST Systems
06.1990 - 02.2012
High School Diploma -
Oak Grove High School