Leah McKechnie
Concord,NC
Summary
Experienced professional adept at building strong relationships, ensuring compliance, and delivering exceptional customer experiences. Approaches new tasks with a proactive and problem-solving mindset, consistently achieving results. Recognized for adaptability, creativity, and a focus on organizational objectives. Committed to making meaningful contributions and driving company goal advancement. Energetic and dedicated, always prioritizing people.
Overview
21
21
years of professional experience
Work History
Tenant Services Coordinator
Trinity Partners, LLC
07.2024 - Current
- Promptly and efficiently addressed and resolved tenant service requests enhancing tenant satisfaction while building strong relationships.
- Maintained accurate records of all tenant interactions, leading to improved follow-up on outstanding issues
- Managed vendor relationships to ensure timely completion of projects within budget constraints while maintaining high-quality standards.
- Processed rent payments, invoices, and other billing following tenant lease agreements.
- Worked effectively in fast-paced corporate environment.
- Conducted property inspections and created reports for property owners.
- Implemented and enforced policies and procedures to maintain high safety and comfort.
- Increased vendor insurance compliance rates by 22% through tracking and personalized outreach.
- Served as the initial point of contact for tenant and service inquiries, providing prompt assistance and escalating concerns when necessary for a thirteen-property, 1,647,000 sq. ft. portfolio.
Security Operations Center (SOC) Cybersecurity Analyst Intern
Ingalls Information Security, LLC
06.2021 - 10.2021
- For a Managed Detection and Response (MDR) provider, monitored phishing email helpdesk and prepared client communications per service level agreements (SLAs).
- As part of the SOC team, utilized proprietary methodologies and open-source investigative tools to complete cases in the queue.
- Used Security Information and Event Management (SIEM) software within a fast-paced Agile environment.
- Mentored by Sales, Marketing, Governance, Risk, and Compliance teams.
Educator
Columbia County Schools
08.2007 - 05.2010
- A relationship builder with more than 10 years of teaching and instructional design experience.
- Created English Speakers of Other Languages manual.
- Exceeded all growth minimums and served as grade chair and instructional coach for adult learners.
- Utilized ongoing assessment to plan, set goals, and document progress offering data-driven results.
- Maintained effective communication among staff, families, students, and leadership teams.
Founder & Director
Autism & Developmental Disabilities Support of Searcy (AADDSOS)
01.2004 - 05.2006
- Developed relationships among community leaders, local businesses, and service providers.
- Built a support network for families in three counties and obtained 501(c)(3) status under the Arkansas Federation of Families of Children’s Mental Health, Inc.
- Coordinated monthly meetings and created a lending library for community use.
- Marketed the group and solicited donations from corporate and private donors.
Education
Ed.S. - Teaching and Learning
Augusta University
M.Ed. - Curriculum and Instruction
University of Southern Mississippi
B.S.E. - Elementary Education
University of Central Arkansas
A.A.S. - Information Technology - Cybersecurity
Rowan-Cabarrus Community College
Skills
- Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Teams, Adobe Acrobat, Yardi, Avid, MRI, Jones Compliance, Symmetry, Building Engines, Energy Star
- Tenant and Vendor Relations
- Customer Service Focus
- Excellent Verbal and Written Communication
- Property Inspections and Vendor Walks
- Strong Organization and Ability to Handle Multiple Tasks
- Invoice Processing
- Policy Enforcement
- Certified Cybersecurity Awareness Professional (CCAP)
- CompTIA Security
- OSHA10 General Industry Certificate and NC OSHA State Plan
- CPR, First Aid, and AED
CERTIFICATIONS:
Timeline
Tenant Services Coordinator
Trinity Partners, LLC
07.2024 - Current
Security Operations Center (SOC) Cybersecurity Analyst Intern
Ingalls Information Security, LLC
06.2021 - 10.2021
Educator
Columbia County Schools
08.2007 - 05.2010
Founder & Director
Autism & Developmental Disabilities Support of Searcy (AADDSOS)
01.2004 - 05.2006
Ed.S. - Teaching and Learning
Augusta University
M.Ed. - Curriculum and Instruction
University of Southern Mississippi
B.S.E. - Elementary Education
University of Central Arkansas
A.A.S. - Information Technology - Cybersecurity
Rowan-Cabarrus Community College
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