Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Ford

Harrison,TN

Summary

Adept at managing materials and fostering strong relationships, I significantly enhanced customer satisfaction and sales in Ace Hardware's plumbing department and at Express Oil Change & Tire Engineers. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Hood Technician

Express Oil Change & Tire Engineers
02.2025 - Current
  • Conducted hood maintenance and repairs to ensure optimal functionality and safety standards.
  • Collaborated with team members to streamline cleaning processes, enhancing efficiency in operations.
  • Diagnosed issues in ventilation systems, implementing solutions to improve air quality and performance.
  • Trained new technicians on proper equipment handling and safety protocols for effective task execution.
  • Increased customer retention through exceptional communication skills when explaining complex technical concepts in layman''s terms.
  • Demonstrated strong attention to detail while performing fluid checks, filter replacements, belt adjustments, and other routine tasks under the hood.

Fence Installer

Freedom Fencing
06.2024 - 11.2024
  • Ensured compliance with local regulations regarding placement of fences on property lines.
  • Repaired existing fences that had been damaged by wind or other weather events.
  • Used estimation skills to determine materials and labor hours required for job.
  • Operated power tools such as saws, drills, and grinders for cutting and shaping materials.
  • Stocked supply areas with appropriate tools and materials needed for specific tasks.

Bounce House Expert

Shelf Service Bouncers
06.2023 - 03.2024
  • Provided customer service by answering questions and assisting patrons as needed.
  • Monitored crowd control during peak hours to prevent overcrowding and maintain orderliness.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Developed strong relationships with customers through consistent interactions while providing excellent customer service.

Plumbing Apprentice

Southern Plumbing Plus
02.2022 - 07.2022
  • Filled piping systems with water and air to test for leaks.
  • Worked closely with skilled plumber to repair pipes and fixtures to provide safe water supply.
  • Assisted with pipefitting tasks, including threading pipes and soldering joints.
  • Ran tests to check the performance of newly installed plumbing components.
  • Operated tools and equipment such as hand saws, pipe cutters, and drills on daily basis.
  • Connected water supply lines to appliances such as dishwashers and washing machines.
  • Assisted with installation of systems, components and construction materials into new and remodeled buildings.
  • Provided assistance in troubleshooting problems with existing systems.

Plumbing Department Head

Ace Hardware
07.2021 - 06.2022
  • Monitored daily workflow within the plumbing department to ensure tasks are being completed according to schedule.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Developed strategies to increase sales and customer satisfaction.
  • Collaborated with other departments within the organization to coordinate efforts towards achieving common goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Proposed or approved modifications to project plans.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of inventory levels, materials used, maintenance activities, and customer orders and requests.

Education

High School Diploma -

Central High School
05-2019

Skills

  • Following safety practices
  • Equipment safety
  • Courteous and professional
  • Adaptability and flexibility
  • Complex Problem-solving
  • Task prioritization
  • Time management
  • Leadership qualities
  • Relationship building
  • Order fulfillment
  • Professional telephone demeanor
  • Dispute resolution

Timeline

Hood Technician

Express Oil Change & Tire Engineers
02.2025 - Current

Fence Installer

Freedom Fencing
06.2024 - 11.2024

Bounce House Expert

Shelf Service Bouncers
06.2023 - 03.2024

Plumbing Apprentice

Southern Plumbing Plus
02.2022 - 07.2022

Plumbing Department Head

Ace Hardware
07.2021 - 06.2022

High School Diploma -

Central High School

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