Leah Michaels Taylor
Lake City,AR
Summary
Dedicated professional with a strong focus on client service excellence and effective case management. Experienced in collaborating with teams to enhance patient care.
Overview
10
10
years of professional experience
Work History
Emergency Veterinarian Receptionist
Pet Vet Care Centers
Memphis, TN
06.2021 - Current
- Educated pet owners on preventive care, nutrition, and behavioral issues.
- Collaborated with veterinary technicians to enhance clinic workflow and patient care efficiency.
- Administered detailed medical records using veterinary practice management software, focusing on accuracy and adherence to compliance standards.
- Communicated with pet owners regarding pet diagnosis, prognosis, and treatment.
- Established positive relationships with clients through clear communication about their pets'' healthcare needs and follow-up appointments.
- Managed multi-line phone system to handle incoming calls efficiently.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Implemented streamlined processes at the front desk to improve workflow and service delivery.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Directed front desk activities to streamline processes, ensuring prompt handling of phone calls, emails, and walk-in clients.
Teacher
Harrisburg School District
Harrisburg, Arkansas
08.2016 - 05.2018
- Developed and implemented engaging lesson plans aligned with state standards.
- Fostered positive classroom environment to enhance student learning and participation.
- Utilized assessment tools to evaluate student progress and adapt instructional strategies.
- Collaborated with colleagues to design interdisciplinary projects promoting critical thinking skills.
Education
Master of Science - Social Work
Walden University
Online08-2027
Bachelor of Science - Early Childhood Education
Arkansas State University
Jonesboro, AR12-2007
Associate of Science - Early Childhood Education
Arkansas State University
Jonesboro, AR05-2004
Skills
- Proficient in handling multi-line calls
- Strong organizational abilities
- Client service excellence
- Establishing clear professional limits
- Program design and execution
- Client engagement
- Family advocacy
- Effective case management strategies
- Commitment to ethical conduct
- Empathy development
- Mental health support
- Crisis intervention
Timeline
Emergency Veterinarian Receptionist
Pet Vet Care Centers
06.2021 - Current
Teacher
Harrisburg School District
08.2016 - 05.2018
Master of Science - Social Work
Walden University
Bachelor of Science - Early Childhood Education
Arkansas State University
Associate of Science - Early Childhood Education
Arkansas State University