Trudie Gibson
Anchorage,AK
Summary
Dynamic management professional with a proven track record in effective team leadership and operational oversight. Expertise in achieving organizational goals through collaboration and adaptability to evolving demands. Proficient in conflict resolution, process improvement, and cultivating a positive work environment that empowers teams to excel. Committed to driving results and enhancing productivity through strategic initiatives and strong interpersonal skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Manager
Anchorage Bariatrics
Anchorage, AK
02.2019 - Current
- Customer service, training new employees, assisting with interviews and new hire decisions, resolving workplace conflicts effectively. New patient intake, processing incoming referrals, verifying insurance, assist with billing, submitting prior authorizations, assist with scheduling, answering incoming calls, create SOP's for training, managed customer complaints, and addressed customer service issues.
Authorizations and Collections
Anchorage Bariatrics, LLC
Anchorage, AK
12.2018 - 02.2019
- Customer service, assisting with incoming calls, accepting new patient referrals, scheduling new patients, submitting prior authorizations, setting up peer to peer's, submitting appeals, insurance verifications, creating new client accounts in EMR system, training new hires, helping third party billing company with billing concerns and or questions on patient accounts, scanning documentation, maintaining wait list for scheduling, assigns incoming faxes to appropriate person, works with all insurance companies, Sets up Medicaid travel and vouchers for patients we refer outside of Alaska. Maintains payment plans for patients, collects payments over phone, payment portal or in person. helps with inventory count in office, creates all patient folders in drive. in addition will do any assigned duties from office manager or owner.
Administrative Assistant/ Front Desk
Anchorage Bariatrics, LLC
Anchorage, AK
07.2016 - 12.2018
- Customer service, answered incoming calls and sent to appropriate person, created t-cons in EMR, accepting new patient referrals, scheduling, submitting prior authorizations, setting up peer to peer's, submitting appeals for denied prior authorizations, call on Insurance verification's, creating new client accounts in EMR system, scanning documentation, assigns incoming faxes to appropriate person, creates documentation for how to's in the EMR system, works with all insurance companies, Maintains payment plans for patients, collects payments over phone, payment portal or in person. helps with inventory count in office, creates all patient folders in drive. in addition will do any assigned duties from office manager or owner.
Patient Registrar PT
Alaska Regional Hospital
Anchorage, AK
10.2017 - 06.2018
- Customer Service, answered calls on cell for in hospital staff, maintained daily and nightly cash count per shift, registered patients coming into the ED, submitted all info into EMR system, received signed paperwork from inpatient patients throughout the hospital, maintained emails per shift. maintain valuables in safe per shift as needed. In addition to any duties assigned per the manger per shift
Patient Service Coordinator
Wisdom Traditions Counseling
Anchorage, AK
01.2015 - 07.2016
- Customer Service, answered incoming calls, scheduling patients with counselors, collecting on copay's and past due accounts, set up room for all afternoon and evening classes, janitorial duties, moved paper files into new EMR system, assisted with billing department on claims and incoming insurance payments.
Customer Service /Claims support
Cenpatico
Austin, TX
06.2013 - 02.2014
- Customer Service, answered incoming calls for patients, worked with UM department, maintained notes in EMR system, was then moved into claims department, took incoming calls for all billing companies who were looking for account info on patients, assisted with check numbers and payment info.
TE City Carrier/ Casual Clerk
US Postal Service
Austin, TX
12.2009 - 06.2013
- Customer Service, cased mail on routes, sorted mail and packages in station, delivered registered mail, COD's, used scanner on a daily basis. delivered packages on weekends. In addition to any daily assignments per station or station manager.
Branch Administrative Manager
Allied Building Products
Anchorage, AK
06.2004 - 04.2009
- Customer service, assisted in answering incoming calls, verified freight bills before giving to office manager, inventory control yearly, assisted with A/P, A/R, and payroll, typed quotes for sales staff, closed register, nightly deposits, coordinated yearly golf tournament and Customer Appreciation Night. Managed meeting minutes, trained administrative assistant, ordered office supplies, helped with patients at front counter, took orders over the phone.
Receptionist /Admin Assistant
Allied Building Products
Anchorage, AK
06.2002 - 06.2004
- Customer service, answered all incoming calls, assisted with inventory control, typed quotes for sales staff, closed register, when needed. Assisted with the coordination of the yearly golf tournament and Customer Appreciation Night. typed meeting minutes, ordered office supplies, helped with patients at front counter, took orders over the phone.
Education
Certified Medical Assistant -
Alaska Career College
Anchorage, AKLeadership - undefined
American Safety and Health Institute
01-2015
Diploma - undefined
Wasilla High School
01-1994
Skills
- Proficient in handling multi-line calls
- Very organized
- Multi-tasking skills
- Excels in a fast paced environment
- Detail oriented
- Excellent attention detail
- Self-confidence and motivated to succeed
- Customer Service Skills (10 years)
- Proficient in scheduling
- Claims (1 year)
- Medical Records (10 years)
- Accurate data entry
- CPT (3 years)
- Accounts receivable handling
- Medical Billing (Less than 1 year)
- Microsoft Office
- Outlook
- Insurance Verification (10 years)
- Excel
- Collections management
- Epic
Certification
- TeamSTEPPS: SBAR and CUS training April 2018 to Present
- Introduction to Collection Management August 2017 to Present
- Introduction to Effective Communication August 2017 to Present
- Confidentiality January 2016 to Present
- Transforming Trauma September 2015 to Present
- HIPAA Basic training for Health Care Settings 2023
Timeline
Assistant Manager
Anchorage Bariatrics
02.2019 - Current
Authorizations and Collections
Anchorage Bariatrics, LLC
12.2018 - 02.2019
Patient Registrar PT
Alaska Regional Hospital
10.2017 - 06.2018
Administrative Assistant/ Front Desk
Anchorage Bariatrics, LLC
07.2016 - 12.2018
Patient Service Coordinator
Wisdom Traditions Counseling
01.2015 - 07.2016
Customer Service /Claims support
Cenpatico
06.2013 - 02.2014
TE City Carrier/ Casual Clerk
US Postal Service
12.2009 - 06.2013
Branch Administrative Manager
Allied Building Products
06.2004 - 04.2009
Receptionist /Admin Assistant
Allied Building Products
06.2002 - 06.2004
Leadership - undefined
American Safety and Health Institute
Diploma - undefined
Wasilla High School
Certified Medical Assistant -
Alaska Career College