Leah Miller
Jacksonville,FL
Summary
Results-driven Senior Relationship Banker with 2 years of experience managing high-value portfolios and delivering tailored financial solutions. Expertise in building strong client relationships and driving revenue growth through strategic problem-solving. Background in hospitality enhances adaptability and commitment to service excellence.
Overview
2027
2027
years of professional experience
Work History
Senior Relationship Banker
Truist Bank
Jacksonville, Florida
05.2026 - Current
- Cultivates and manages high-value consumer and small business client portfolios with tailored banking solutions.
- Exceeds quarterly sales and referral targets by identifying cross-selling opportunities across various financial services.
- Conducts comprehensive financial assessments to provide personalized product recommendations, enhancing client retention.
- Facilitates seamless onboarding for new clients while ensuring compliance with KYC, AML, and regulatory standards.
- Collaborates with internal partners to deliver holistic financial solutions and strengthen client relationships.
Waitress
Gogi Korean BBQ
Jacksonville, FL
04.2026 - 06.2026
- Delivered exceptional customer service through prompt order taking and accurate food delivery.
- Created a welcoming dining atmosphere to enhance guest experience.
- Recommended menu items and promoted specials to increase customer engagement.
- Collaborated with kitchen and bar staff to ensure timely and accurate order fulfillment.
- Resolved customer concerns swiftly and professionally, maintaining high satisfaction levels.
Banker/Teller
PNC Bank
Jacksonville Beach, Florida
06.2024 - 04.2026
- Selected for PNC’s Elevate and Peak development programs with eco job shadowing experience.
- Promoted within first year for accuracy, service quality, and compliance proficiency.
- Managed branch operations, including supply ordering, risk assessment, and documentation processes.
- Trained new hires on customer engagement strategies and regulatory compliance procedures.
- Supported off-site community events to enhance client relationships.
- Delivered high-quality service for transaction processing and financial solutions.
- Provided notary services to address diverse client requirements.
Waitress, Shift Lead, Kitchen Manager, Retail Lead
Various Employers
- Various Employers: Wild Wing Café, Johnny’s Pizza, The G.O.A.T., Azotea Cantina, Chipotle, H&M, Outback Steakhouse, Carrabba’s, Marco’s Pizza (2014-2024)
- Provided high-volume customer service, enhancing guest satisfaction in fast-paced environments.
- Trained new staff, ensuring smooth opening/closing procedures and effective team integration.
- Managed cash handling, POS systems, and guest experience.
- Maintained operational standards, optimizing team workflow and service quality.
Education
Cybersecurity
Southern New Hampshire University
Hooksett, NH05-2029
Skills
- Customer relations
- Regulatory compliance
- Sales expertise
- Credit risk assessment
- Financial advisory
- Risk and compliance oversight
- Operations optimization
- Account management
- Loan processing
- Conflict resolution strategies
- Community outreach initiatives
- Cross-selling strategies
Timeline
Senior Relationship Banker
Truist Bank
05.2026 - Current
Waitress
Gogi Korean BBQ
04.2026 - 06.2026
Banker/Teller
PNC Bank
06.2024 - 04.2026
Waitress, Shift Lead, Kitchen Manager, Retail Lead
Various Employers
Cybersecurity
Southern New Hampshire University