LEAH M. MEDRANO
Kannapolis,NC
Summary
PROFESSIONAL SUMMARY
Detail-oriented administrative professional with 15+ years of experience supporting office operations, scheduling, records management, and customer service in structured, compliance-driven environments. Strong background in documentation processing, calendar coordination, reporting, and confidential information handling. Proven ability to work effectively with diverse populations, including military personnel. Bachelor’s degree in Education with a minor in English Studies.
Overview
10
10
years of professional experience
Work History
Communications Center Operator (Sergeant)
United States Army
Fort Bragg, NC
- Operated communications systems in a structured, high-accountability military environment.
- Maintained strict confidentiality and adhered to established protocols and procedures.
- Coordinated accurate information flow under time-sensitive conditions.
- Demonstrated leadership, discipline, and professionalism within a chain-of-command structure.
- 7th Special Forces Group
Nanny
07.2019 - 02.2022
- Managed schedules, maintained records, communicated with families, and handled confidential information in a trusted role.
Accounts Receivable Specialist
Wainwright Property Management
Greenville, NC
09.2014 - 06.2019
- Maintained accurate financial and administrative records in a high-volume office environment.
- Created and managed spreadsheets and reports to track receivables, discrepancies, and payment histories.
- Communicated professionally with clients to resolve billing issues, explain procedures, and coordinate payment plans.
- Streamlined filing and documentation processes, improving accuracy and turnaround time.
- Processed payments through multiple systems and prepared daily bank deposits.
- Supported daily office operations, workload prioritization, and training of new staff.
- Recognized by management for reliability, integrity, and attention to detail.
Assistant Office Manager
Grantham Properties & Development
Florence, SC
08.2013 - 06.2014
- Provided comprehensive administrative support including scheduling, correspondence, and records management.
- Coordinated calendars, appointments, and meetings to support leadership and project timelines.
- Prepared and maintained reports, spreadsheets, and official documentation.
- Responded to inquiries with professionalism and discretion; screened calls and prepared correspondence.
- Assisted with onboarding coordination, basic bookkeeping, and billing support.
- Implemented procedural improvements to enhance office efficiency and workflow consistency.
Chiropractic Therapy Assistant
Advantage Health and Wellness Center
Florence, SC
08.2012 - 08.2013
Education
Bachelor of Science - Education, English Studies
Jocson College
Angeles City, PhilippinesGeneral Studies - undefined
Fayetteville Technical Community College
Fayetteville, NCSkills
Administrative & Office Support
Student / Client Services
Scheduling & Calendar Management
Records Management & Documentation
Confidential Information Handling
Internal & External Communications
Data Entry & Report Preparation
Process Improvement
Cross-Functional Coordination
Time Management & Prioritization
Microsoft Office (Word, Excel, Outlook)
Policy & Procedure Compliance
Languages
Tagalog
Native or Bilingual
Timeline
Nanny
07.2019 - 02.2022
Accounts Receivable Specialist
Wainwright Property Management
09.2014 - 06.2019
Assistant Office Manager
Grantham Properties & Development
08.2013 - 06.2014
Chiropractic Therapy Assistant
Advantage Health and Wellness Center
08.2012 - 08.2013
Communications Center Operator (Sergeant)
United States Army
Bachelor of Science - Education, English Studies
Jocson College
General Studies - undefined
Fayetteville Technical Community College