Leah Moone
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excited to take on added responsibilities to meet team goals and further personal development. Highly motivated and perseverant with a desire to be challenged in order to better prepare for future positions within the Department of Veteran Affairs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clerical Assistant 5
Department Of Child Services
Indianapolis, IN
05.2022 - Current
- Provided clerical support to company employees by copying, faxing and filing documents.
- Interacted with dozens of citizens daily by phone, email or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Performed Criminal Background Checks and DCS History Reports
- Assembled Documentation for Court Hearings
- Directed visitors to appropriate resources should they inquire about services outside department purview
- Executed record filing system to improve document organization and management.
Pet Care Specialist
Self-employeed
Multiple, Maryland And Indiana
12.2016 - Current
- Communicated with clients about schedules, requirements and animal personalities.
- Administered regular and special medications for pets.
- Maintained relationships with local veterinarians in case of emergencies.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Store Associate
Disc Replay
Indianapolis, IN
06.2019 - 12.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Volunteer
Daybreak Adult Day Services
Frederick, Maryland
03.2014 - 05.2014
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Built fast rapport with participants to encourage activity engagement
- Engaged with individuals in the memory-impaired section of the facility at director request; due to exceptional patience and high-confidence
- Improved family members' comfort by greeting their loved ones with enthusiasm and care
Education
Bachelor of Arts - Social Work
Indiana Wesleyan University
Marion, Indiana05.2023
Associate of Arts - Human Services Social Work Transfer Track
Frederick Community College
Frederick, MD05.2019
Skills
- Materials Organization
- Records Management Software
- Data Gathering
- Outgoing Mail Preparation
- Document Control
- Optimizing Team Performance
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
Certification
- Criminal Justice Information Systems (CJIS) training and certification
- Training on the handling of PPI, sensitive information, and classified information (no certification given)
Languages
American Sign Language
Limited Working
Timeline
Clerical Assistant 5
Department Of Child Services
05.2022 - Current
Store Associate
Disc Replay
06.2019 - 12.2020
Pet Care Specialist
Self-employeed
12.2016 - Current
Volunteer
Daybreak Adult Day Services
03.2014 - 05.2014
Bachelor of Arts - Social Work
Indiana Wesleyan University
Associate of Arts - Human Services Social Work Transfer Track
Frederick Community College
- Criminal Justice Information Systems (CJIS) training and certification
- Training on the handling of PPI, sensitive information, and classified information (no certification given)