Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excited to take on added responsibilities to meet team goals and further personal development. Highly motivated and perseverant with a desire to be challenged in order to better prepare for future positions within the Department of Veteran Affairs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clerical Assistant 5
Department Of Child Services
Indianapolis, IN
2022.05 - Current
Provided clerical support to company employees by copying, faxing and filing documents.
Interacted with dozens of citizens daily by phone, email or in-person to provide information.
Responded to inquiries from callers seeking information.
Maintained organized files and stocked supplies to support team needs and maximize performance.
Performed Criminal Background Checks and DCS History Reports
Assembled Documentation for Court Hearings
Directed visitors to appropriate resources should they inquire about services outside department purview
Executed record filing system to improve document organization and management.
Pet Care Specialist
Self-employeed
Multiple, Maryland And Indiana
2016.12 - Current
Communicated with clients about schedules, requirements and animal personalities.
Administered regular and special medications for pets.
Maintained relationships with local veterinarians in case of emergencies.
Collected animal waste produced on walks and discarded in trash or approved receptacles.
Monitored animals for behavioral problems and signs of health issues.
Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Store Associate
Disc Replay
Indianapolis, IN
2019.06 - 2020.12
Greeted customers, helped locate merchandise and suggested suitable options.
Answered questions about store policies and addressed customer concerns.
Informed customers of current store promotions to encourage additional sales purchases.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Maintained customer satisfaction with quick and professional handling of product returns.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Volunteer
Daybreak Adult Day Services
Frederick, Maryland
2014.03 - 2014.05
Used strong interpersonal communication skills to convey information to others.
Supported engaging, fun and smooth-running events by helping with organization and planning.
Built fast rapport with participants to encourage activity engagement
Engaged with individuals in the memory-impaired section of the facility at director request; due to exceptional patience and high-confidence
Improved family members' comfort by greeting their loved ones with enthusiasm and care
Education
Bachelor of Arts - Social Work
Indiana Wesleyan University
Marion, Indiana
05.2023
Associate of Arts - Human Services Social Work Transfer Track
Frederick Community College
Frederick, MD
05.2019
Skills
Materials Organization
Records Management Software
Data Gathering
Outgoing Mail Preparation
Document Control
Optimizing Team Performance
Responding to Difficult Customers
Courteous with Strong Service Mindset
Calm and Professional Under Pressure
Efficient and Detail-Oriented
Certification
Criminal Justice Information Systems (CJIS) training and certification
Training on the handling of PPI, sensitive information, and classified information (no certification given)
Languages
American Sign Language
Limited Working
Timeline
Clerical Assistant 5
Department Of Child Services
2022.05 - Current
Store Associate
Disc Replay
2019.06 - 2020.12
Pet Care Specialist
Self-employeed
2016.12 - Current
Volunteer
Daybreak Adult Day Services
2014.03 - 2014.05
Bachelor of Arts - Social Work
Indiana Wesleyan University
Associate of Arts - Human Services Social Work Transfer Track
Frederick Community College
Criminal Justice Information Systems (CJIS) training and certification
Training on the handling of PPI, sensitive information, and classified information (no certification given)
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