Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Mosher

Austin

Summary

Energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with solid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Shift Supervisor/Catering Manager/Server

Red Robin
01.2025 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Facilitated and aided in catering operations from start to finish and remained in contact with catering customers to foster ongoing positive rapport and satisfaction.

Paraprofessional

Ralph Pfluger Elementary School
10.2023 - 08.2024
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

Substitute Teacher

Hays CISD
01.2023 - 10.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Delivery Driver

Ubereats/Doordash/Favor
08.2022 - 01.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

Bachelor of Arts - English

The University of Texas Rio Grande Valley
Edinburg, TX
05-2021

Skills

  • Cash handling
  • Workplace safety
  • Staff management
  • Inventory management
  • File management
  • Food safety
  • Marketing initiatives
  • Service promotion

Timeline

Shift Supervisor/Catering Manager/Server

Red Robin
01.2025 - Current

Paraprofessional

Ralph Pfluger Elementary School
10.2023 - 08.2024

Substitute Teacher

Hays CISD
01.2023 - 10.2023

Delivery Driver

Ubereats/Doordash/Favor
08.2022 - 01.2023

Bachelor of Arts - English

The University of Texas Rio Grande Valley

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