Michael Hodge
Memphis,TN
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Moe's Southwest Grille. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Skilled in decision-making and relationship building, adept at leveraging tech-savvy approaches for quality assurance and security enhancements.
Overview
2
2
years of professional experience
Work History
Shift Manager/Catering Server
Moe's Southwest Grille
07.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Enhanced guest experience by providing exceptional service during catered events.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
Security/Gate Guard
BBPI Security
09.2022 - 07.2023
- Enhanced security by diligently monitoring access points and verifying visitor credentials.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Upheld a high standard of professionalism through consistent punctuality, attention to detail, and dedication to maintaining site security.
- Streamlined access control processes through the use of technology such as ID scanners and surveillance cameras.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
High School Diploma -
Westwood High School
Memphis, TN05.2011
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Staff Motivation
- Punctual and Reliable
- Energetic and Enthusiastic
- Relationship Building
- Quality Assurance
- Documentation And Reporting
- Tech-Savvy
- Team Collaboration and Leadership
Timeline
Shift Manager/Catering Server
Moe's Southwest Grille
07.2023 - Current
Security/Gate Guard
BBPI Security
09.2022 - 07.2023
High School Diploma -
Westwood High School