Leah Nichols
Summary
Efficient, driven, and self-starter with 10 years of experience in client services, data management and conflict resolution
Overview
15
15
years of professional experience
1
1
Certification
Work History
Job Coach
The Major Group
Tulsa, OK
04.2019 - Current
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Collaborated with local employers to identify job opportunities for clients.
- Summarized 10+ monthly data sheets by following protocol and expert prioritization to an informed decision, resulting in optimized efficiency.
Photo Lab Technician / Cashier
Wal-Mart Supercenter
Bixby, OK
07.2013 - 05.2019
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Developed and processed film and picture CDs and restored photos using Epson.
- Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Performed opening and closing procedures to keep operations running smoothly.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
Substitute Teacher, K-12
Jenks Public Schools - East Intermediate
Jenks, OK
08.2015 - 09.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Pre and Post Grants Assistant
Oral Roberts University
Tulsa, OK
01.2013 - 05.2013
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Office Assistant
Tulsa Community College
Tulsa, OK
03.2008 - 12.2012
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Input data into spreadsheets and databases.
Education
Bachelor of Arts - Writing
Oral Roberts University
Tulsa, OKMaster of Science - Counseling
Mid-America Christian University
Oklahoma City, OK05.2024
Skills
- Highly capable in Supervising
- Attention to Detail
- Truancy Counseling
- Crisis Intervention
- Decision Making
- Critical Thinking
Certification
- Oklahoma Life Insurance License - February 2025
Timeline
Job Coach
The Major Group
04.2019 - Current
Substitute Teacher, K-12
Jenks Public Schools - East Intermediate
08.2015 - 09.2017
Photo Lab Technician / Cashier
Wal-Mart Supercenter
07.2013 - 05.2019
Pre and Post Grants Assistant
Oral Roberts University
01.2013 - 05.2013
Office Assistant
Tulsa Community College
03.2008 - 12.2012
Bachelor of Arts - Writing
Oral Roberts University
Master of Science - Counseling
Mid-America Christian University