Leah Onysko
Elyria,OH
Summary
Proven Customer Service Manager with a track record of enhancing customer satisfaction and loyalty at Bahia Bowls. Skilled in problem-solving and cash handling, successfully reduced complaints by implementing proactive solutions. Expert in training and mentoring teams for peak performance, ensuring memorable customer experiences across roles.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Bahia Bowls
04.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Host
Avon Brewing Company
09.2022 - 12.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Birthday Party Host
Main Event
11.2021 - 01.2022
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
Education
High School Diploma -
Elyria High School
Elyria, OH05.2023
Skills
- Customer Service
- Problem-Solving
- Customer-focused
- Cash Handling
- Training and mentoring
- Decision-Making
Timeline
Host
Avon Brewing Company
09.2022 - 12.2022
Birthday Party Host
Main Event
11.2021 - 01.2022
Customer Service Manager
Bahia Bowls
04.2021 - Current
High School Diploma -
Elyria High School
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