Leah Ortiz
Lake Mary,FL
Summary
Proven track record in enhancing customer satisfaction and sales revenue, notably at Music & Arts. Skilled in cash register operation and fostering customer loyalty through engaging service. Demonstrated ability to train associates and manage inventory, ensuring efficiency and accuracy. Balances strong verbal communication with effective suggestive selling techniques for impactful results.
Overview
4
4
years of professional experience
Work History
Retail Associate
Music & Arts
05.2022 - 01.2024
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales revenue by offering targeted promotions and upselling related items.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Participated in regular inventory audits, identifying discrepancies and ensuring accurate record-keeping practices were followed.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Utilized point-of-sale system for efficient transaction processing as well as tracking customer purchase history when applicable.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
Server and Hostess
Olive Garden - Darden Restaurants
09.2021 - 05.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Baker
Crumbl Cookies
06.2020 - 09.2021
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Increased production efficiency through effective time management and multitasking during busy periods.
Education
Associate of Arts - Agricultural Operations And Management
Seminole State College of Florida
Sanford, FL12.2024
Skills
- Cash Register Operation
- Loss Prevention
- Store maintenance
- Positive and engaging demeanor
- Customer Service
- Product Knowledge
- Reliability
- Verbal and written communication
- Cleaning and sanitizing
- Customer Engagement & Retention
- Money Handling
- Suggestive Selling
Websites
Hobbies
In my free time, I love reading and making music. I sing as well as play guitar, piano, and ukulele. I also love any kind of water activity, and enjoy travelling with my friends and family whenever and wherever I can.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Retail Associate
Music & Arts
05.2022 - 01.2024
Server and Hostess
Olive Garden - Darden Restaurants
09.2021 - 05.2022
Baker
Crumbl Cookies
06.2020 - 09.2021
Associate of Arts - Agricultural Operations And Management
Seminole State College of Florida
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