Leah Passmore
Scottsdale
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Territory Manager
Priority1
04.2025 - Current
- Assisted in sales presentations to enhance client engagement and product understanding.
- Supported territory assessments by analyzing market trends and customer needs.
- Maintained accurate records of customer interactions using CRM software.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
Server
Vintage 14
02.2025 - 04.2025
- Provided exceptional customer service in high-pressure fine dining environment.
- Managed food and beverage orders efficiently, ensuring accuracy and prompt delivery.
- Resolved guest complaints professionally, maintaining high satisfaction levels.
- Suggested wine pairings to go with specific menu items.
Server/Bartender/Manager on Duty
Overeasy
04.2019 - 04.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed 7+ tables efficiently while maintaining attention to detail.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Science - Business
Grand Canyon University
Phoenix, AZ04-2023
Skills
- Strong work ethic
- Exceptional customer service
- High volume dining
- Team collaboration
- Suggestive selling
- Allergy awareness
Timeline
Territory Manager
Priority1
04.2025 - Current
Server
Vintage 14
02.2025 - 04.2025
Server/Bartender/Manager on Duty
Overeasy
04.2019 - 04.2025
Bachelor of Science - Business
Grand Canyon University