Leah Peter
Dumont,NJ
Summary
Ambitious Hospitality and Tourism Management student with a 3.60 GPA and multiple Dean’s List and Honor Roll recognitions, pursuing a career in hotel leadership. Management Trainee at Enterprise Rent-A-Car with hands-on experience in operations, sales performance, customer service, and team support in fast-paced environments. Strong background in guest engagement through theatre and service roles, with a passion for delivering exceptional guest experiences and developing into a hospitality leader within Marriott.
Overview
5
5
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
Ridgewood, NJ
06.2024 - 12.2025
- Assisted in daily operations to ensure optimal vehicle availability and customer service quality.
- Managed rental agreements and transactions, ensuring compliance with company policies.
- Supported branch management in achieving sales targets through effective promotional strategies.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
Guest Service Representative
Landmark Theatres
Closter, NJ
09.2022 - 02.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed ticket sales and concessions using POS systems, ensuring accuracy and speed in transactions.
- Trained new staff on operational procedures and customer engagement techniques to enhance team performance.
Teacher's Assistant
Palisades Country Day School
Closter, NJ
09.2023 - 06.2024
- Assisted lead teacher in developing and implementing lesson plans tailored to student needs.
- Organized and maintained educational materials, ensuring availability for instructional activities.
- Collaborated with faculty to assess student progress and adjust teaching strategies accordingly.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
Customer Service Representative
CMX Cinemas
Closter, NJ
08.2021 - 07.2022
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction.
- Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
- Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
Cashier
CVS
Dumont, NJ
09.2020 - 08.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accurate cash handling and balancing.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained store organization and cleanliness, contributing to a welcoming environment.
Education
Master of Arts - Hospitality And Tourism Management
Fairleigh Dickinson University
Teaneck, NJ05-2027
Bachelor of Arts - Hospitality And Tourism Management
Fairleigh Dickinson University
Teaneck, NJ05-2026
Skills
- Customer service
- Customer relations
- Sales techniques
- Problem-solving abilities
- Teamwork
- Attention to detail
- Positive attitude
- Interpersonal communication
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Management Trainee
Enterprise Rent-A-Car
06.2024 - 12.2025
Teacher's Assistant
Palisades Country Day School
09.2023 - 06.2024
Guest Service Representative
Landmark Theatres
09.2022 - 02.2025
Customer Service Representative
CMX Cinemas
08.2021 - 07.2022
Cashier
CVS
09.2020 - 08.2021
Master of Arts - Hospitality And Tourism Management
Fairleigh Dickinson University
Bachelor of Arts - Hospitality And Tourism Management
Fairleigh Dickinson University