Leah Petrey
Richmond ,VA
Summary
Proven leader in the hospitality sector, adept at boosting revenue and enhancing team productivity at Cities Bar and Grill. Expert in health codes compliance and fostering a service-oriented mindset. Negotiated favorable supplier terms, significantly reducing costs, and introduced market-driven cocktails, driving popularity and sales. Skilled in labor cost control and creating engaging customer experiences.
Overview
12
12
years of professional experience
Work History
Bar Manager
Cities Bar and Grill
Richmond, VA
06.2024 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bartender
Cities Bar and Grill
Richmond, VA
02.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bar and Restaurant Manager
Bellos Lounge
Richmond, VA
01.2020 - 02.2023
Lead Bartender
Kabana
Richmond, VA
05.2018 - 02.2020
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bartender
Havana 59
Richmond, VA
06.2017 - 01.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender and Floor Manager
3 Monkeys Bar and Grill
Richmond, VA
06.2016 - 07.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender and Key Hourly
TGI Fridays
Richmond, VA
01.2013 - 06.2016
Education
Exercise Science -
Virginia Commonwealth University
Richmond, VA 01.2014
Skills
- Health and safety
- Training and mentoring
- Health codes compliance
- Safety awareness
- Verbal and written communication
- Service-oriented mindset
- Menu development
- Group reservations management
- ABC standards
- FOH operations oversight
- Marketing and sales experience
- Labor cost control
- Dining room management
Timeline
Bar Manager
Cities Bar and Grill
06.2024 - Current
Bartender
Cities Bar and Grill
02.2023 - Current
Bar and Restaurant Manager
Bellos Lounge
01.2020 - 02.2023
Lead Bartender
Kabana
05.2018 - 02.2020
Bartender
Havana 59
06.2017 - 01.2019
Bartender and Floor Manager
3 Monkeys Bar and Grill
06.2016 - 07.2018
Bartender and Key Hourly
TGI Fridays
01.2013 - 06.2016
Exercise Science -
Virginia Commonwealth University