Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Phelps

Colorado Springs,CO

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

Account Expert

T-Mobile
Colorado Springs, Colorado
06.2021 - 05.2025
  • Provided customer service by answering questions about products and services.
  • Explained different types of plans available for purchase.
  • Informed customers about promotions and special offers from the company.
  • Assisted customers with troubleshooting their device issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Check Specialist

Current Media Group
Colorado Springs, CO
09.2020 - 06.2021
  • Emailed customers to obtain routing and account numbers.
  • Called customers to obtain addresses to resend checks.
  • Reviewed returned orders to resend to customers.

Shift Supervisor

Wendys
Colorado Springs, CO
07.2006 - 03.2020
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Trained new employees on company policies and procedures.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Addressed any issues that arose during the shift in a proactive manner.

Education

High School Diploma -

Patriot Learning Center
Falcon, CO
12-2008

Skills

  • Billing review
  • Customer account management
  • Phone plan analysis
  • Equipment upgrades
  • Customer relationship management
  • Cash handling
  • Employee training
  • Issue resolution
  • Team leadership
  • Problem solving
  • Time management
  • Communication skills
  • Teamwork and collaboration
  • Billing dispute resolution
  • Multitasking capacity
  • Problem-solving
  • Adaptability

Timeline

Account Expert

T-Mobile
06.2021 - 05.2025

Check Specialist

Current Media Group
09.2020 - 06.2021

Shift Supervisor

Wendys
07.2006 - 03.2020

High School Diploma -

Patriot Learning Center

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