Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Natasha McClain

Nashville,TN

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

8
8
years of professional experience

Work History

Account Expert

T-Mobile
Nashville, TN
03.2016 - 10.2023
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Education

Bachelor of Science - Political Science

Xavier University of Louisiana
New Orleans, LA
05-2006

Skills

  • Expense Tracking
  • Internal Controls
  • General Ledger Maintenance
  • Financial Statement Preparation
  • Automated Account Review
  • Payment Processing
  • Billing Dispute Resolution

Accomplishments

  • completed Team of Experts training in 2021

Timeline

Account Expert

T-Mobile
03.2016 - 10.2023

Bachelor of Science - Political Science

Xavier University of Louisiana

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Natasha McClain