Leah Pherigo
Lawton,OK
Summary
Dedicated customer service professional with over 10 years of experience in fast paced environments, highly motivated and dependable. Compassionate and caring individual with exquisite communication and customer service skills, seeking a challenging yet rewarding role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Screener/Receptionist
CSL Plasma
08.2023 - Current
- Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process
- Assisting qualified donors with the screening process to ensure they are suitable for plasma donation
- Measuring vital signs like weight and height, collecting blood samples, and laboratory specimens
- Preparing samples for testing, cleaning and sterilizing instruments, recording patient's medical history, and other vital statistics
- Calibrating equipment daily and troubleshooting equipment failures
- Accurately recording donor data in the electronic donor information management system
Donor Support Technician
CSL Plasma
01.2023 - Current
- Maintains alertness and awareness to any reaction donor may have during or after pheresis process
- Prepares the autopheresis machine for the pheresis process
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process
- Disconnects the donor when the process is complete
- Uses Personal digital assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events
- Provides clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed
- Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA)
- Maintains confidentiality of all personnel, donor and center information
Dental Assistant
Premier Dental Arts
07.2023 - 08.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
General Clerk II/III
Serco Incorporated
11.2020 - 08.2023
- Handled multifaceted clerical associated with processing applications for The Affordable Care Act
- Enter data into databases, spreadsheets, and other software programs
- Maintained required production and quality standards as outlined by contract
- Post and modify records, inputs and retrieve data, conduct phone calls, and perform arithmetical computations
- Escalated Inquiries and concerns that consumers may have
- Performed related work as assigned
- Receive coaching/feedback and implements/takes action to make changes as appropriate
Education
Dental Assistant -
Oklahoma City Dental School
Midwest City, OK03.2023
Certified Phlebotomy Technician -
Great Plains Technology
Lawton, OK08.2022
GED -
Great Plains Technology Center
Lawton, OK05.2021
Skills
- Patient Care
- Dependability
- Collecting vital signs
- Patient confidentiality
- Vital signs monitoring
- HIPAA compliance
- Data entry
- Active listening
Certification
Receptionist Of The Year - Jan 4, 2025
CSL Plasma Lawton 452 Center
Timeline
Medical Screener/Receptionist
CSL Plasma
08.2023 - Current
Dental Assistant
Premier Dental Arts
07.2023 - 08.2023
Donor Support Technician
CSL Plasma
01.2023 - Current
General Clerk II/III
Serco Incorporated
11.2020 - 08.2023
Certified Phlebotomy Technician -
Great Plains Technology
GED -
Great Plains Technology Center
Dental Assistant -
Oklahoma City Dental School
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