Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leah Pierce

Tampa,FL

Summary

Knowledgeable about customer relationship management, workflow optimization and reporting. Diligent customer service professional successful at satisfying different types of patients with empathy and care. Accomplished in optimizing efficient schedules to reduce complaints and increase business. I am looking for career advancement as a medical professional in an office setting as this will utilize my educational background in addition to my current work experience.

Overview

3
3
years of professional experience

Work History

Medical Assistant

Magnolia Gynecology
07.2024 - 11.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Administrative Coordinator

Marshalls
08.2021 - 07.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Trained new team members on company guidelines and best practices for exceptional customer service
  • Reconciliation of all funds per business day, including cash office accounting, processing and order management
  • Collaborated with cross-functional teams to develop strategies that improved overall customer experience.

Education

Bachelor of Science - Biomedical Sciences

University of South Florida
Tampa, FL
06.2008

Skills

  • Office Management
  • Correspondence Management
  • Logistics Management
  • Customer Service Expertise
  • Accounting
  • Strong Work Ethic
  • Empathy and Understanding
  • Effective Troubleshooting Skills
  • Efficient Task Management
  • Responsive to New Challenges

References

Arianna Deanda (806) 470-4009

Dr. Lauren Moorhead (330) 354-9091

Shannon Levesque  (813) 482-7087

Timeline

Medical Assistant

Magnolia Gynecology
07.2024 - 11.2024

Administrative Coordinator

Marshalls
08.2021 - 07.2024

Bachelor of Science - Biomedical Sciences

University of South Florida
Leah Pierce