Leah Sanchez
Odessa
Summary
Certified in phlebotomy with extensive expertise in various blood collection techniques, including venipuncture, capillary puncture, and special collection procedures. Keen eye for detail, dedicated to upholding the highest standards of quality control and ensuring exceptional patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
TEAM LEAD
TJ MAXX
06.2021 - 09.2024
- Supervised the daily work of staff to ensure work prioritization and quality
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Maintained high standards of customer service during high-volume, fast-paced operations
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Performed daily opening and closing duties such as counting out cash drawers and verifying amounts against sales receipts
- Addressed customer questions and recommended appropriate products and services to increase satisfaction
- Monitored workflows to ensure accuracy in data entry processes and provide timely resolutions when issues arise
- Developed a system for tracking progress, measuring performance, and providing feedback to the team
- Built positive relationships with customers by providing friendly and helpful service.
TEAM LEADER
ALTITUDE TRAMPOLINE PARK
05.2018 - 03.2020
- Supervised the daily work of staff to ensure work prioritization and quality
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Maintained high standards of customer service during high-volume, fast-paced operations
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Performed daily opening and closing duties such as counting out cash drawers and verifying amounts against sales receipts
- Addressed customer questions and recommended appropriate products and services to increase satisfaction
- Monitored workflows to ensure accuracy in data entry processes and provide timely resolutions when issues arise
- Built positive relationships with customers by providing friendly and helpful service.
Education
CERTIFICATION IN PHLEBOTOMY -
ODESSA COLLEGE
01.2024
HIGH SCHOOL DIPLOMA -
Texas Online Virtual
Hallsville, TX05.2023
Skills
- customer service
- attention to detail
- communication
- drawing blood
- specimen labeling procedures
Certification
- CPT
- CPR certified
Personal Information
Title: T E A M L E A D
References
References available upon request
Timeline
TEAM LEAD
TJ MAXX
06.2021 - 09.2024
TEAM LEADER
ALTITUDE TRAMPOLINE PARK
05.2018 - 03.2020
CERTIFICATION IN PHLEBOTOMY -
ODESSA COLLEGE
HIGH SCHOOL DIPLOMA -
Texas Online Virtual
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