Leah Scott
Colorado Springs,CO
Summary
Versatile individual with an open mind, positive attitude, and exceptional work ethic. Experienced in diverse work environments such as Administration, Health & Wellness, Non-profit Organizations, Education, Retail, Service Industry, and Customer Care. Passionate team player with strong social, communication, and leadership skills, along with a deep enthusiasm for health & wellness. Professional with administrative expertise focusing on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven individual known for reliability, effective communication, and problem-solving abilities that ensure smooth operations and high levels of customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
East Winds Acupuncture
01.2022 - 02.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported clinic operations by managing appointment scheduling, inventory management, and equipment maintenance tasks as needed.
- Managed front desk maintenance of client records and lab data.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured compliance with safety protocols, sanitation standards, and clinic policies at all times while assisting acupuncture services.
- Created a welcoming atmosphere for new patients during initial consultations by offering detailed explanations of acupuncture procedures and addressing any pre-existing fears or misconceptions.
- Optimized patient comfort during treatment sessions by adjusting positioning or modifying techniques when necessary.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Independent Contractor /Certified Yoga Instructor
Samasthah Yoga, Zupac Yoga, Midtown Hot Yoga, Elevated Yogi
08.2017 - 01.2025
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Educated students on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Cultivated strong relationships with clients through empathetic listening skills and compassionate communication strategies.
- Maintained a safe and inviting studio environment, fostering a sense of community among participants.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
- Contributed to the development of studio workshops, remote retreats, and training programs, fostering an environment conducive to ongoing learning and progress.
Organic Juice Bar Manager & Associate
Metaphysica Wellness Spa
01.2019 - 03.2020
- Managed inventory control, ensuring optimal stock levels and minimizing waste.
- Effectively resolved customer complaints, demonstrating empathy while taking appropriate action to address concerns promptly.
- Conducted regular equipment maintenance checks to prevent unexpected breakdowns and minimize downtime, ensuring uninterrupted service.
- Trained new hires on juice bar protocols, fostering a supportive work environment that encouraged growth and development.
- Maintained strict compliance with health and safety regulations, ensuring a clean and safe workplace for both staff members and customers.
Education
Associate of Arts - Digital Media
Specs Howard
Farmington Hills, MI01.2013
200 HR Hatha Yoga Certificate -
Samasthah Yoga
Ferndale, MI01.2019
High School Diploma - undefined
Ferndale High School
Ferndale, MI01.2008
200 HR Yoga Certificate - undefined
West End Yoga
Canton, MI01.2017
Skills
- CPR Certified
- HIPAA compliance expertise
- Adaptability
- Time management
- Detail-oriented approach
- Multitasking
- Experienced with Google Workspace tools
- Data Entry
- Effective communication
- Skilled in operating various POS platforms
- Skilled in QuickBooks financial management
- Critical Thinking
- Team leadership
- Advanced skills in Microsoft Office applications
Certification
- Yoga Certification, Hatha Yoga, Ferndale MI- 200hrs
- Yoga Certification, West End Yoga, Canton MI - 200hrs
Timeline
Administrative Assistant
East Winds Acupuncture
01.2022 - 02.2025
Organic Juice Bar Manager & Associate
Metaphysica Wellness Spa
01.2019 - 03.2020
Independent Contractor /Certified Yoga Instructor
Samasthah Yoga, Zupac Yoga, Midtown Hot Yoga, Elevated Yogi
08.2017 - 01.2025
High School Diploma - undefined
Ferndale High School
200 HR Yoga Certificate - undefined
West End Yoga
Associate of Arts - Digital Media
Specs Howard
200 HR Hatha Yoga Certificate -
Samasthah Yoga