Leah Similien
Richmond,VA
Summary
Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Assisted customers with product selection to improve customer service and increase store revenues. Also an experienced cashier with background in customer service and retail. Detail-oriented, friendly and hardworking.
Overview
5
5
years of professional experience
Work History
Customer Service
Amazon.Inc
Ashland,VA
02.2021 - Current
- Provided excellent customer service to create positive experiences and build patient trust.
- Managed customer service inquiries and complaints for customer satisfaction.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Delivered superior customer service and handles client requests.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Promoted available products and services to customers during service, account management, and order calls.
Customer Service
Roses, Variety Wholesalers
Onley, VA
03.2019 - 01.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
CSC - Business Entrepreneurship
Brightpoint Community College
Midlothian, VA12.2023
High School Diploma -
Nandua High School
Onley, VA06.2020
Skills
- Customer Service
- Attentive Customer Service
- Reliable Customer Service
- Built loyal customer base through outstanding service, knowledge, and personalized recommendations
- Handling Customer Complaints
- Product and Service Recommendations
Traveling, hiking, and taking road trips
For the past three years I have developed a huge interest in traveling. I have visited four countries so far, Chile, Cuba, Jamaica, and St. Lucia. I love hiking and going on road trips all around the Virginia state which is where I currently reside in. The goal is to visit all of the Caribbean countries and some south american countries where it's warm and tropical.
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Customer Service
Amazon.Inc
02.2021 - Current
Customer Service
Roses, Variety Wholesalers
03.2019 - 01.2021
CSC - Business Entrepreneurship
Brightpoint Community College
High School Diploma -
Nandua High School