Leah Smith
Spokane Valley,WA
Summary
Dynamic Operations and Supply Chain Leader skilled in program ownership and cross-functional collaboration. Drove significant improvements in on-time delivery and backlog reduction through proactive issue resolution and team coordination. Proficient in data analysis, utilizing insights to influence operational decisions and enhance performance.
Overview
14
14
years of professional experience
Work History
Customer Account Manager (Program Owner)
Frencken America Inc.
Liberty Lake, USA
01.2021 - Current
- Own end-to-end execution for 9 strategic customer accounts, aligning production, supply chain, quality, and engineering to meet delivery and performance targets
- Lead cross-functional initiatives to improve On-Time Delivery (OTD) and reduce backlog and aging orders
- Serve as escalation point for customer issues, coordinating rapid response and recovery plans across internal teams
- Strengthened customer relationships through proactive communication and performance reporting, enhancing transparency and trust
- Drove production planning and capacity alignment to ensure operational constraints were met amid demand variability
- Developed and maintained Excel-based dashboards to effectively track production status, shipments, and key performance metrics
- Influence operational decisions through data analysis, reporting, and scenario planning
- Partner with leadership on SIOP processes to align long-term demand with manufacturing capability
Supply Chain Specialist
JELD-WEN, Inc.
03.2021 - 12.2021
- Analyzed supply and demand trends to optimize inventory positioning and mitigate disruptions
- Coordinated material planning and supplier relations to meet production schedules and prevent shortages
- Collaborated with cross-functional teams to address supply chain risks and streamline delivery resolutions
Master Scheduler
Unicep
Spokane, USA
12.2020 - 03.2021
- Led production scheduling strategy, aligning capacity, labor, and material availability to meet demand
- Optimized scheduling processes, enhancing throughput and minimizing delays
- Coordinated production schedules to optimize workflow and resource allocation.
- Collaborated with cross-functional teams to align project timelines and priorities.
- Managed inventory levels to ensure timely availability of materials for production.
Production Planner / Project Administrator / Engineering Administrator
Triumph Composite Systems
01.2013 - 01.2020
- Maintained 99%+ on-time delivery through strategic planning and cross-functional alignment
- Coordinated planning for complex manufacturing programs, ensuring alignment with aerospace customer requirements
- Managed project timelines and risks, facilitating communication and reporting among multiple stakeholders
- Analyzed cost drivers to inform procurement and operational strategy decisions
Site Administrator / Office Manager
EDF Renewable Energy
01.2012 - 01.2013
- Provided administrative and operational support through reporting, scheduling, and coordination to streamline office functions
- Managed office operations and executive scheduling, facilitating effective internal communications
Education
Bachelor of Science - Business Administration
Wayland Baptist University
Wichita Falls, TX05-2013
Skills
- Customer Program Ownership
- Customer Satisfaction Metrics
- Project Coordination
- Operations & Program Leadership
- Cross-Functional Leadership
- Issue Resolution
- Process improvement
- Sales Performance Analysis
- Supply chain alignment
- Advanced Excel
- JobBOSS software
- MRP software
- SharePoint
- Microsoft Word & PowerPoint
Timeline
Supply Chain Specialist
JELD-WEN, Inc.
03.2021 - 12.2021
Customer Account Manager (Program Owner)
Frencken America Inc.
01.2021 - Current
Master Scheduler
Unicep
12.2020 - 03.2021
Production Planner / Project Administrator / Engineering Administrator
Triumph Composite Systems
01.2013 - 01.2020
Site Administrator / Office Manager
EDF Renewable Energy
01.2012 - 01.2013
Bachelor of Science - Business Administration
Wayland Baptist University