Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Smith

Spokane Valley,WA

Summary

Dynamic Operations and Supply Chain Leader skilled in program ownership and cross-functional collaboration. Drove significant improvements in on-time delivery and backlog reduction through proactive issue resolution and team coordination. Proficient in data analysis, utilizing insights to influence operational decisions and enhance performance.

Overview

14
14
years of professional experience

Work History

Customer Account Manager (Program Owner)

Frencken America Inc.
Liberty Lake, USA
01.2021 - Current
  • Own end-to-end execution for 9 strategic customer accounts, aligning production, supply chain, quality, and engineering to meet delivery and performance targets
  • Lead cross-functional initiatives to improve On-Time Delivery (OTD) and reduce backlog and aging orders
  • Serve as escalation point for customer issues, coordinating rapid response and recovery plans across internal teams
  • Strengthened customer relationships through proactive communication and performance reporting, enhancing transparency and trust
  • Drove production planning and capacity alignment to ensure operational constraints were met amid demand variability
  • Developed and maintained Excel-based dashboards to effectively track production status, shipments, and key performance metrics
  • Influence operational decisions through data analysis, reporting, and scenario planning
  • Partner with leadership on SIOP processes to align long-term demand with manufacturing capability

Supply Chain Specialist

JELD-WEN, Inc.
03.2021 - 12.2021
  • Analyzed supply and demand trends to optimize inventory positioning and mitigate disruptions
  • Coordinated material planning and supplier relations to meet production schedules and prevent shortages
  • Collaborated with cross-functional teams to address supply chain risks and streamline delivery resolutions

Master Scheduler

Unicep
Spokane, USA
12.2020 - 03.2021
  • Led production scheduling strategy, aligning capacity, labor, and material availability to meet demand
  • Optimized scheduling processes, enhancing throughput and minimizing delays
  • Coordinated production schedules to optimize workflow and resource allocation.
  • Collaborated with cross-functional teams to align project timelines and priorities.
  • Managed inventory levels to ensure timely availability of materials for production.

Production Planner / Project Administrator / Engineering Administrator

Triumph Composite Systems
01.2013 - 01.2020
  • Maintained 99%+ on-time delivery through strategic planning and cross-functional alignment
  • Coordinated planning for complex manufacturing programs, ensuring alignment with aerospace customer requirements
  • Managed project timelines and risks, facilitating communication and reporting among multiple stakeholders
  • Analyzed cost drivers to inform procurement and operational strategy decisions

Site Administrator / Office Manager

EDF Renewable Energy
01.2012 - 01.2013
  • Provided administrative and operational support through reporting, scheduling, and coordination to streamline office functions
  • Managed office operations and executive scheduling, facilitating effective internal communications

Education

Bachelor of Science - Business Administration

Wayland Baptist University
Wichita Falls, TX
05-2013

Skills

  • Customer Program Ownership
  • Customer Satisfaction Metrics
  • Project Coordination
  • Operations & Program Leadership
  • Cross-Functional Leadership
  • Issue Resolution
  • Process improvement
  • Sales Performance Analysis
  • Supply chain alignment
  • Advanced Excel
  • JobBOSS software
  • MRP software
  • SharePoint
  • Microsoft Word & PowerPoint

Timeline

Supply Chain Specialist

JELD-WEN, Inc.
03.2021 - 12.2021

Customer Account Manager (Program Owner)

Frencken America Inc.
01.2021 - Current

Master Scheduler

Unicep
12.2020 - 03.2021

Production Planner / Project Administrator / Engineering Administrator

Triumph Composite Systems
01.2013 - 01.2020

Site Administrator / Office Manager

EDF Renewable Energy
01.2012 - 01.2013

Bachelor of Science - Business Administration

Wayland Baptist University
Leah Smith