Leah Steva
Hartsville,TN
Summary
Dynamic and detail-oriented professional with proven expertise in espresso machine operation and exceptional multitasking abilities. Excelled at Beans and Leafs coffee cafe by enhancing customer satisfaction through expert beverage customization and efficient service. Skilled in display case merchandising and maintaining high cleanliness standards, contributing to significant improvements in store operations and customer experience.
Overview
8
8
years of professional experience
Work History
Barista
Beans and Leafs coffee cafe
Lafayette, TN
08.2023 - 03.2024
- Described menu items to customers and suggested products based on stated preferences.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Memorized official and off-menu coffee and tea preparations.
- Input orders into point of sale system and handled customer payments.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Restocked product displays based on demand and projected sales.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Shop Worker
Counter Couture
Hartsville, TN
03.2016 - 12.2020
- Measured and weighed items to meet quality standards and prevent waste.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Assisted with training new shop assistants in store policies and procedures.
- Drove company vehicles to transport tools, equipment and supplies to and from work sites.
- Conducted daily cleaning and maintenance tasks to ensure a tidy store environment.
- Completed daily checklists for smooth shop operations.
Education
Homeschooled
Home05-2019
Skills
- Tea expertise
- Display case merchandising
- Soft selling
- Up-selling
- Opening and closing duties
- Dining room maintenance
- Espresso machine operation
- Excellent memory
- Front counter maintenance
- Attention to detail
- Multitasking and organization
Timeline
Barista
Beans and Leafs coffee cafe
08.2023 - 03.2024
Shop Worker
Counter Couture
03.2016 - 12.2020
Homeschooled
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