Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Leah Sulaiman

Antioch,CA

Summary

Highly organized efficient receptionist, with proven experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining accurate records. A fast learner with a proactive, professional attitude, and the ability to adapt quickly in fast-paced environments. Strong verbal and written communication skills to ensure clear, friendly, and effective interactions with clients and team members. Known for enhancing a welcoming atmosphere in previous workplaces while managing multiple tasks, both verbal and written, and ensuring clear and positive interactions with clients and team members. Above all, we are dedicated to providing every customer with a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Guest Services Receptionist

European Wax Center
Antioch , CA
04.2024 - Current
  • Managed closing and opening procedures independently.
  • Recognized by management for providing exceptional customer service.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted a monthly sale of $15,000-$25,000 in wax passes
  • Efficiently answered calls and scheduled appointments in a fast-paced environment.
  • Kept center clean and organized at all times
  • Successfully handled guest issues and complaints, providing every guest with a satisfied end experience.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Assisted with onboarding processes for new employees.

Guest Services Receptionist

European Wax Center
Pleasant Hill, CA
12.2023 - 04.2024
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Warmly greeted guests and provided them with assistance.
  • Resolved customer complaints quickly and efficiently while maintaining high levels of professionalism at all times.
  • Scheduled and confirmed appointments.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Sales Associate

Forever 21
Concord, CA
06.2023 - 11.2023
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Helped customers find specific products, answered questions and offered product advice.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Trained new team members in cash register operation, stock procedures and customer services.

Intern

The 5ive Pillars Organization
San Francisco, CA
09.2021 - 09.2022
  • Supported a nonprofit organization assisting thousands of Afghan refugees since the Kabul airlift in August 2021.
  • Delivered care packages to families living in hotels and temporary housing.
  • Provided fluent Farsi language support for community interactions and basic translation needs.
  • Engaged with Afghan community members to help ease their transition and address immediate needs.
  • Assisted with organizing and maintaining the supply warehouse to streamline distribution logistics

Education

Certificate - Medical Assisting

San Francisco State University
San Francisco, CA
09-2025

Freedom High School
Oakley, CA
06-2024

Skills

  • Strong Academic Record
  • Attention to Detail
  • Fast Learner
  • Teamwork and Collaboration
  • Multitasking and Organization
  • Customer Service
  • Reliable and trustworthy
  • Problem-Solving
  • Store Opening and Closing
  • Sales Goals Attainment
  • Flexible Schedule

Languages

Farsi
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Guest Services Receptionist

European Wax Center
04.2024 - Current

Guest Services Receptionist

European Wax Center
12.2023 - 04.2024

Sales Associate

Forever 21
06.2023 - 11.2023

Intern

The 5ive Pillars Organization
09.2021 - 09.2022

Freedom High School

Certificate - Medical Assisting

San Francisco State University
Leah Sulaiman
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