Leah Teuscher
Brandenburg,KY
Summary
Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
IHG
07.2023 - Current
- Train housekeepers on cleaning and maintenance tasks.
- Oversee staff on a daily basis.
- Check rooms and common areas, including stairways and lounge areas, for cleanliness.
- Schedule shifts and arrange for replacements in cases of absence.
- Establish and educate staff on cleanliness, tidiness and hygiene standards.
- Motivate team members and resolve any issues that occur on the job.
- Respond to customer complaints and special requests.
- Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves.
- Participate in large cleaning projects as required.
- Ensure compliance with safety and sanitation policies in all areas.
Room Attendant
IHG
08.2022 - 07.2023
- Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- Ensure all rooms are cared for and inspected according to standards
- Protect equipment and make sure there are no inadequacies
- Notify superiors on any damages, deficits and disturbances
- Deal with reasonable complaints/requests with professionalism and patience
- Check stocking levels of all consumables and replace when appropriate
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
Owner
River Front Nutrition
01.2021 - 08.2022
- Respond to messages and emails, return phone calls, place orders, deal with customer questions, feedback or complaints, and maintain careful business records.
Room Attendant
IHG
03.2019 - 01.2021
- Change bed linen and make beds
- Replace used towels
- Sweep and mop floors
- Vacuum carpets
- Dust furniture
- Replenish bath care products (e.g
- Soap and shampoo)
- Restock beverages and food items in the mini-bar
- Clean public areas, like corridors.
Server
IHOP
09.2018 - 03.2019
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menus and help customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations for complementary products.
Education
High School Diploma -
Meade County High School
05.2016
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Customer Service
- Task assignment
- Staff Scheduling
- Training and mentoring
- Staff Training and Development
- Task Delegation
- Workload prioritization
- Document Control
- Performance Improvements
- Performance Evaluation
- Problem-Solving
- Clear Communication
- Decision-Making
- Microsoft Office
- Inventory Replenishment
- Staff Forecasting
Timeline
Housekeeping Supervisor
IHG
07.2023 - Current
Room Attendant
IHG
08.2022 - 07.2023
Owner
River Front Nutrition
01.2021 - 08.2022
Room Attendant
IHG
03.2019 - 01.2021
Server
IHOP
09.2018 - 03.2019
High School Diploma -
Meade County High School
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