Summary
Overview
Work History
Education
Skills
Timeline
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LEAH TURNBULL

LEAH TURNBULL

Kansas City,MO

Summary

Experienced and highly trained professional in the culinary arts seeking new and challenging opportunities in the culinary or retail industry. Strong academic background, extensive work experience, and a commitment to excellence. Confident in making valuable contributions. Consistently put in countless hours of hard work and dedication in all aspects of life, including baking, work, and school. Continuously expanded and diversified interests in the workplace and personal life. Optimistic about achieving career goals with this enhanced resume. Expertise spans various fields such as culinary, retail, management, corporate, franchise payroll, and recreational activities. Eager to join a team, establish a long-term career, and contribute to its success.

Overview

15
15
years of professional experience

Work History

Shift Lead

Walgreens
06.2024 - Current
  • Enforced company policies and regulations with employees.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Barista Trainer

Starbucks
08.2023 - 12.2024
  • Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality.
  • Maintained clean work stations to adhere to health and safety guidelines.
  • Labeled store products and kept track of expiration dates.
  • Made and served specialty coffee and tea beverages.
  • Operated espresso machines and other coffee equipment to extract coffee, steam milk, and prepare specialty drinks.
  • Handled refunds and remade incorrect drinks to improve customer experience.
  • Greeted and interacted with new and regular customers.
  • Prepared beverage and food products in compliance with company recipes and guidelines.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.

Shift Manager/Key Holder

Pizza Hut
12.2022 - 08.2023
  • Trained and mentored team members to promote company policies and service standards.
  • Remedied cash and payment discrepancies in POS terminal systems by investigating employee and customer complaints.
  • Performed recovery and sanitizing protocols to maintain store appearance and safety.
  • Instructed POS operators on changes to hardware and software, confirming proficiency before customer-facing assignments.
  • Generated sales and performance reports to inform senior management of metrics.
  • Delegated tasks to oversee store opening and closing functions.
  • Met guest needs and resolved service issues to deliver customer satisfaction.
  • Managed cash drawer drops and prepared daily bank deposits to secure finances.
  • Reviewed and evaluated employee performance, providing leadership opportunities to fuel professional development.


Sales Associate

Dollar General
07.2022 - 11.2022
  • Used POS system to scan customer purchases, calculate prices and process transactions.
  • Supported cashiers and customers to locate products, confirm prices and replenish stock.
  • Embodied company mission and values through honesty, integrity and high-quality performance.
  • Recommended products to match customer budget and preferences.
  • Explained current sales, promotions and other brand initiatives to gain customer loyalty.
  • Built repeat customer base through excellent service.
  • Unloaded, unboxed and transported incoming merchandise.
  • Completed merchandise floor set according to visual standards and directives.

Shift Leader

Panda Express
02.2022 - 07.2022
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Head Manager, Lead Barista, Training Manager

Starbucks
11.2020 - 12.2021
  • Facilitated month end-closing processes by reviewing journal entries, invoices and account reconciliations.
  • Implemented and managed new business strategies and programs.
  • Maintained relationships with clients to enhance organization's image and meet overall growth objectives.
  • Controlled and ordered inventory to maintain optimal stock levels.
  • Reduced inventory shrink by tightening store security, verifying purchase orders and counting physical inventory.
  • Hired, interviewed and trained employees on different aspects of operations.
  • Implemented new ideas to improve services and business development efforts.
  • Conducted performance evaluations, and determined appropriate compensation for team members.
  • Identified and recommended strategies to maximize revenue.

Cashier, Lead Cake Decorator

Starbucks
10.2020 - 12.2021
  • Operated and maintained all bakery department equipment.
  • Checked deliveries in, verified invoices and stocked products following sanitation standards.
  • Iced, decorated and packaged products for refrigerated cases.
  • Maintained high standards for cake decorating and product freshness.
  • Observed baking process to verify proper timeframes and make adjustments.
  • Eliminated waste by rotating stock and promptly replenishing products.
  • Organized and rotated stock in coolers and freezers.
  • Greeted customers, responded to questions and offered product and decorating suggestions.
  • Made creams, syrups and sauces for cakes and pastries.
  • Carefully used industrial-sized mixing and baking equipment to produce large batches of baked goods.
  • Used various decorating methods to create beautiful, desirable cakes and baked goods.
  • Assisted with training new team members and staff, answering questions and offering help with bakery tasks.
  • Measured and mixed ingredients for dough, using equipment or hands for kneading.
  • Consulted with customers to understand and meet specific needs.
  • Prepared icings and decorative ingredients for use on pastries and cakes.

CSA, Pharmacy Cashier, Stockroom, Beauty Consultant

Walgreens
10.2019 - 03.2021
  • Facilitated clear communication between distribution centers, carrier companies and customers to expertly resolve inquiries.
  • Exceeded expectations when assisting customers.
  • Assisted with training and developing sales associates and customer service team members.
  • Organized and maintained customer service desk and monitored front lanes to address hazards or return unsold products to shelves.
  • Trained new associates on store programs and policies.
  • Addressed customer concerns and provided timely resolution to mitigate complaints.
  • Answered incoming telephone calls and provided information regarding store hours, location and policies.
  • Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments.
  • Relayed new and relevant information to customers and followed up on promises.
  • Responded to pre-sales inquiries, returns and routine order processing support.
  • Completed sales payments, refunds and exchanges and issued store credit.
  • Answered calls or emails from customers and assisted with special requests or resolving complaints.
  • Advised customers on status of merchandise ordered and arranged for pickup and delivery.
  • Processed refunds and exchanges in alignment with store policies.
  • Maintained high customer satisfaction levels by going extra mile to personalize service.
  • Issued refunds, merchandise exchanges and price adjustments in compliance with company policies.
  • Chatted to customers at checkout for friendly and personalized service.
  • Counted and packaged medication to fulfill patient prescriptions.
  • Reviewed insurance coverage and copayment amount to accurately calculate customer prescription costs.
  • Priced stock, shelved merchandise and changed signage to reflect current sales information.

Shift Lead, Ast. Manager

Pizza Hut
10.2018 - 11.2020
  • Responsible for receiving and properly storing supply shipments.
  • Maintained positive attitude.
  • Flexible.
  • Picked up shifts when asked.
  • Made customers drinks with proficiency and quickness.

Manager, Cashier, Keyholder, Ast. Manager

Dollar General Electra
06.2018 - 09.2018
  • Ability to increase store profitability through both superior sales technique and exceptional product knowledge.
  • Stocked Daily.
  • Kept up with cash and customers.
  • Opened and Closed Store.
  • Managed the safe and dealt with Brinks.
  • Managed inventory.
  • Kept store cleaned and stocked.
  • Managed employees.
  • Managed pay time codes as well as hours.
  • Managed Payroll alongside store director.

Lifeguard

Hawaiian Falls Garland
04.2017 - 09.2018

Server, Bartender

Red Lobster
01.2018 - 05.2018
  • Maintain my own bank upkeep.
  • Maintain a steady fast pace.
  • Maintain focus.
  • Maintain the ability to follow instructions.
  • Keeping a positive attitude.
  • Helping with promotions, equally effective as member of a team.
  • Highly organized; able to multi-task and accomplish multiple objectives.
  • Professional demeanor and attentive to detail.
  • Demonstrated ability to increase store profitability through both superior sales technique and exceptional product knowledge.
  • Comfortable and confident public speaker; able to motivate others to action.

Team Member, Shift Lead

Taco Cabana
09.2017 - 03.2018
  • Resolve customer complaints in high-pressure environment.
  • Handled cash and credit card transactions.
  • Prepared up to 600 meals per day.
  • Responsible for all aspects of meal preparation, clean-up, and general upkeep of the kitchen.

Receptionist

01.2017 - 10.2017
  • Called to set up appointments.
  • Called to bring in new clients.
  • Able to interact with potential hires.
  • Worked computer, office, floor.
  • Managed paperwork for employer; salary papers, commissions, etc.
  • Greeted warmly anyone who entered.
  • Maintained a friendly and warm attitude throughout shift.
  • Used clerical abilities to support needs of office staff and administrative team members.
  • Greeted guests promptly and consistently set professional tone with friendly assistance.
  • Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions.
  • Served as first point of contact for new and returning visitors.

Cashier

Chick Fil A
08.2017 - 09.2017
  • Effective member of a team.
  • Highly organized; able to multi-task and accomplish multiple objectives.
  • Professional demeanor and attentive to detail.
  • Comfortable and confident public speaker; able to motivate others to action.

Successful leader

Starbucks
08.2015 - 09.2017
  • Equally effective as member of a team.
  • Highly organized; able to multi-task and accomplish multiple objectives.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Hostess/Server/Foodrunner

Zenna Thai and Japanese
02.2016 - 11.2016
  • Prepared items before sent out to tables.
  • Responsible for setting up serving lines, garnishing food items, and applying food protection and sanitation measures.
  • Maintained effective communication and leadership with production and service staff in quality food production environment.
  • Ensured a pleasurable dining experience for residents, family members, guests, and staff, through effective and consistent preparation and delivery of quality food.
  • Conducted preliminary food preparation.
  • Responsible for greeting and seating guests.
  • Responsible for the upkeep of any money made.

customer service, Concession

MFSA
01.2010 - 09.2016
  • Conducted great, Responsible for receiving and properly storing supply shipments.
  • To utilize strong academic background and experience in the food areas of the public health care field.

Cashier/Manager

Taco Bell
12.2013 - 03.2016
  • Conducted preliminary food preparation.
  • Prepared and cooked menu items.
  • Responsible for setting up serving lines, garnishing food items, and applying food protection and sanitation measures.
  • Responsible for receiving and properly storing supply shipments.
  • Responsible for own register and all the money accounted for.
  • Helped alongside store manager with things such as, but not limited to; schedules, payroll, time clocks, errors in system, customer complaints.

Dog Trainer, Animal Care Specialist, Cashier, Guest Advisor

Petco
  • Aided in preventing and controlling the spread of disease in the facility and arranged for treatment of diseased or injured animals.
  • Maintained proper schedules for feeding, watering, grooming, bathing and exercising animals each day.
  • Inspected animals regularly to identify injuries and diseases in need of care.
  • Disinfected cages, pens and fish tanks to maintain clean, sanitary environment.
  • Restocked supplies throughout facility to keep team ready for animal needs.
  • Organized and disinfected animal living and exercise areas to minimize the risk of infection.
  • Developed and directed behavior seminars and workshops for staff, volunteers and public to enhance human-animal bond and increase adoptions.
  • Handled large, small and aggressive dogs to reduce behavioral problems.
  • Showcased animal behavior and husbandry techniques to drive quality presentations.
  • Consulted with adopters and made suggestions to enhance safety and positive transition.
  • Maintained proper and safe conditions to promote health and well-being.
  • Conducted training sessions following established curricula.
  • Promoted safety during training and demonstrations to keep area tidy and organized.
  • Recorded animals' health and progress for recordkeeping purposes.
  • Evaluated animals to determine aptitude for training, abilities and temperaments.
  • Led one-on-one and group classes for pet parents.
  • Built trust with animals through regular training and interaction.
  • Rewarded animals for executing ideal target behaviors.

Education

Culinary Degree - Patisserie and Baking

Le Cordon Bleu College of Culinary Arts
Dallas, TX
09.2017

Certificate - beauty Program, Cosmetology

Ogle
Dallas, TX
05.2014

Bachelors - Marine Biology

Unity College

Skills

  • Adaptive to changes
  • Flexible schedule
  • Excellent Customer Service
  • Great with both Manual and Electronic Register
  • Public Speaking
  • Motivational Skills
  • Sales Technique
  • Product Knowledge
  • Employee Management

Timeline

Shift Lead

Walgreens
06.2024 - Current

Barista Trainer

Starbucks
08.2023 - 12.2024

Shift Manager/Key Holder

Pizza Hut
12.2022 - 08.2023

Sales Associate

Dollar General
07.2022 - 11.2022

Shift Leader

Panda Express
02.2022 - 07.2022

Head Manager, Lead Barista, Training Manager

Starbucks
11.2020 - 12.2021

Cashier, Lead Cake Decorator

Starbucks
10.2020 - 12.2021

CSA, Pharmacy Cashier, Stockroom, Beauty Consultant

Walgreens
10.2019 - 03.2021

Shift Lead, Ast. Manager

Pizza Hut
10.2018 - 11.2020

Manager, Cashier, Keyholder, Ast. Manager

Dollar General Electra
06.2018 - 09.2018

Server, Bartender

Red Lobster
01.2018 - 05.2018

Team Member, Shift Lead

Taco Cabana
09.2017 - 03.2018

Cashier

Chick Fil A
08.2017 - 09.2017

Lifeguard

Hawaiian Falls Garland
04.2017 - 09.2018

Receptionist

01.2017 - 10.2017

Hostess/Server/Foodrunner

Zenna Thai and Japanese
02.2016 - 11.2016

Successful leader

Starbucks
08.2015 - 09.2017

Cashier/Manager

Taco Bell
12.2013 - 03.2016

customer service, Concession

MFSA
01.2010 - 09.2016

Dog Trainer, Animal Care Specialist, Cashier, Guest Advisor

Petco

Culinary Degree - Patisserie and Baking

Le Cordon Bleu College of Culinary Arts

Certificate - beauty Program, Cosmetology

Ogle

Bachelors - Marine Biology

Unity College

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