Leah Uraje
Glory Days Grill
Midlothian,VA
4
years of professional experience
I am a professional with some college experience. Qualified and highly skilled in conflict resolution, communication, and problem solving ensuring customer satisfaction and loyalty. Effective team collaborator; adaptable to changing needs and consistently focus on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Bartender/Server Shift Leader
1 Year 1 Month- Prepared and served a variety of beverages to meet customer preferences.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Engaged with customers to provide exceptional service and foster positive experiences.
- Supported training of new staff on bar procedures and customer service standards.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Customer Service Representative
11 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts using CRM software to ensure accurate information retrieval.
- Conducted follow-up calls to ensure issue resolution and maintain client relationships.
- Documented customer feedback to inform product development and service enhancements.
- Used student record systems like COD, FSA, and NSLDS to aid schools in troubleshooting inquiries.
Substitute Teacher
2 Years- Implemented lesson plans to maintain curriculum continuity and student engagement.
- Adapted instructional strategies to meet diverse learning needs of students.
- Managed classroom behavior effectively, fostering a positive learning environment.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
No Degree - General Studies
Skills
Team player attitude
Clear and effective communication
Engaging personality
Customer service expertise
Adaptable
Group instruction
Public Speaking
Excel Certified
Word Certified
Punctual
Timeline
Bartender/Server Shift Leader
Glory Days Grill
07.2025 - CurrentRead More
Customer Service Representative
ASM Research
08.2024 - 07.2025Read More
Substitute Teacher
Fauquier County Schools
08.2022 - 08.2024Read More
Germanna Community College
No Degree from General Studies
Read More