Summary
Overview
Work History
Education
Skills
Timeline
Waitress
LEAH VALDEZ

LEAH VALDEZ

Roselle,New Jersey

Summary

Over 7 years of experience in customer service. Adept at project management and critical thinking. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.

Overview

4
4
years of professional experience

Work History

Cashier

ShopRite
09.2017 - 01.2021
  • Managed cash transactions with customers swiftly and accurately
  • Ensured a positive customer experience through friendly interactions
  • Maintained clean and orderly checkout areas
  • Resolved customer complaints in a professional manner

Customer service representative

ShopRite
09.2017 - 01.2021
  • Managed customer inquiries with analytical precision
  • Collaborated effectively with team members
  • Demonstrated innovative problem-solving skills

Camp counselor

YMCA
07.2019 - 08.2019
  • Led diverse team of camp counselors at YMCA
  • Promoted an enthusiastic and positive camp culture
  • Introduced analytical approach to activity planning
  • Solved scheduling issues, ensuring smooth camp operations
  • Increased camper retention by 15%

Waitress

Bar Louie
04.2021 - 06.2021
  • Managed multiple tables efficiently, maintaining high service standards
  • Contributed to team's success by achieving 20% above average tips
  • Demonstrated excellent multitasking skills in a fast-paced environment
  • Addressed and resolved conflicts in a professional manner

Education

Accounting

Rutgers University-Newark
Newark
12.2021

Associates - business

Union County College
Cranford, New Jersey
01.2020

Skills

  • Project management
  • Critical thinking
  • Customer service
  • Customer assistance
  • Patience and empathy
  • Customer relations

Timeline

Waitress

Bar Louie
04.2021 - 06.2021

Camp counselor

YMCA
07.2019 - 08.2019

Cashier

ShopRite
09.2017 - 01.2021

Customer service representative

ShopRite
09.2017 - 01.2021

Accounting

Rutgers University-Newark

Associates - business

Union County College

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