Leah Walker
Falls Church,Virginia
Summary
Knowledgeable and dedicated Head Teller 16 years of experience using outstanding reputation for problem-solving, improving customer satisfaction and data entry skills. Offers professional attitude, competent in helping with complex transactions and money handling abilities. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Well-versed in best practices and processes of banking. Expertise includes great customer service ( received Service Award in March 2023), listening skills, cross-selling products, accountable, diligent, organized, can type 25 WPM speed and microsoft excel.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Election Officer
County Of Fairfax
Fairfax, VA
11.2023 - Current
- Set up voting equipment, verified voters ID and registration information and check names in the electronic pool book to ensure accuracy and completeness.
- Answering questions and guiding voters in voting process ad help them understand how to make their ballots and use voting equipment.
- Monitored polling stations throughout the day to ensure compliance with election rules and regulations.
Head Teller
Burke and Herbert Bank
Annandale Road, VA
09.2008 - Current
- Supervise tellers within the branch and ensure the smooth and orderly operation of the teller line and related functions.
- Handles majority of branch cash, prepare shipments, maintain and branch weekly cash limits.
- Performed multiple transactions at once: processing customers deposits; cash checks; create cashier's check; print bank statements; accept loan payments and pay-off; conduct bank products and services to customers and prospects.
- Answer telephone calls for customers' inquiries of any type and conflicts.
- Check cashing authority and approved tellers up to $1,500
- Approved and endorses Cashier's Check up to $5000
- Always balanced and ensures each teller balances each day and provide assistance to locate any differences.
- Bank's ATMs cash settlement.
- Understand security procedures involving money and checks; caught several counterfeit and prevented fraudulent checks to be deposited.
- Maintained confidentiality of customer accounts and information.
Education
Some College (No Degree) - Accounting Assistant
Fairfax County Adult And Career Education
Fairfax, VASome College (No Degree) - Customer Service and Universal Banker Certificate
American Bankers Association
Online Class Skills
- Exceptional Customer Service
- Conflict Resolution Techniques
- Excellent Time Management Skills
- Reliable
- Strong Work Ethic
- Cash Drawer Balancing
- Sales Expertise
- Strong Sense of Banking Ethics
- Excellent Communication Skills
- Bilingual in Tagalog
- Approachable
- Friendly
- Math Aptitude
- Rapid 10-Key Data Entry
- MS Office Proficient
- Safe and Vault Operation
- Fraud Identification
- Cash Handling
- Account Updating
- Customer Relationship Building
- Stress Tolerance
Affiliations
- Active runner: Participates in schools' fund raising events such as 5K & 10K. Finishes several long distant races such as 22- Half Marathons (Fredericksburg VA Half, Woodrow Wilson, Alexandria Running Festival, Holiday Half in Springfield, VA; Fountainhead Park, Petersburg VA Halloween, Navy/Army Half in Washington DC, Shenandoah Half marathons). Also 16-Marathons (10-times Marine Corps marathons, Baltimore, Richmond VA, Rock'n'Roll DC, and Hawaii virtual marathon) and two-50K Northface Endurance race in Algonkian and Great Falls Park and Marine Corps 50K virtual race.
Accomplishments
- Service Award in March 22, 2023
Certification
- Accounting Assistant Certificate
- Customer Service Representative Certificate
- Universal Banker Certificate
Languages
English
Professional
Tagalog
Full Professional
Bisaya Dialect
Native/ Bilingual
Timeline
Election Officer
County Of Fairfax
11.2023 - Current
Head Teller
Burke and Herbert Bank
09.2008 - Current
Some College (No Degree) - Accounting Assistant
Fairfax County Adult And Career Education
Some College (No Degree) - Customer Service and Universal Banker Certificate
American Bankers Association