LEAH WHITE

• Led teller line operations, ensuring accurate cash handling and efficient customer transactions.
• Balanced cash drawers, vault funds, and settlement reports with strong attention to detail.
• Resolved complex customer concerns while maintaining professionalism and service quality.
• Trained new tellers on platform procedures, branch policies, and service standards.
• Balanced vault cash, verifying denominations, bundles, and cash totals for daily reconciliation.
• Maintained strict dual-control procedures while issuing and receiving currency, coin, and negotiable instruments.
• Consistently met goal of 60+ closed referrals per month.

• Enhanced member satisfaction by providing exceptional customer service and promptly addressing inquiries.
• Processed member payments over the phone, ensuring accurate and timely transactions.
• Facilitated communication and issue resolution between members and other departments.
• Supported member retention by resolving issues promptly and providing personalized assistance.
• Verified member identification and documentation for compliant transactions.
• Interacted with large volume of members daily, maintaining positive attitude and prioritizing member satisfaction.

• Disbursed cash, checks and money orders accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, resolved discrepancies, and ensured accuracy.
• Processed member transactions promptly, minimizing wait times.
• Cross-sold credit cards, loans and other bank products.
• Increased bank product awareness by discussing credit cards and loans with members.
• Created a welcoming environment in the branch by greeting members at the door upon arrival, and addressing them by name when possible.
• Educated members on online banking and mobile banking applications.
• Created a welcoming environment in the branch by greeting members at the door and addressing them by name, fostering strong customer relationships.

Promoted to Trainer within 3 months of starting, then after 8 months was promoted to Shift Leader

Server Duties

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.

Shift Lead Duties

• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Oversaw daily operations of service team and delegated tasks.
• Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
• Contributed ideas for improving server procedures during weekly meetings with management staff.
• Balanced all cash drawers at the end of the night, as well as taking care of the nightly safe.
• Prepared the deposit weekly in order for Brinks to pick up seamlessly.