Leah Williams
Columbus,OH
Summary
Proactive and detail oriented customer service professional with over 5 years of experience with a background in healthcare. Confident in ability to collaborate with cross-functional teams to solve complex and high stake problems. Committed to continuous improvement and contributing to team success.
Overview
5
5
years of professional experience
Work History
Zone Associate/Key Holder
Sherwin Williams Co
05.2023 - Current
- Provided prompt customer support with a professional, friendly, and patient demeanor
- Trained new hires on specific policies, procedures, and guidelines of the store
- Received 5-star customer satisfaction rating through voice, chat, and email communication
- Politely addressed any customer complaints, only escalating to management when necessary
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
Home Health Care Assistant
Private Employer
01.2022 - 05.2023
- Ensure compliance with treatment plans from occupational therapists and case managers, resulting in improved mobility in 55% of patients
- Communicate empathetically with clients, build relationships, and provide updates to families while maintaining compliance with patient confidentiality
- Monitor patients’ vital signs and general well-being and refer any concerns to general practitioner or case manage
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
Phlebotomist
Grady Hospital
06.2019 - 12.2021
- Completed over 40 phlebotomy medical screenings, biometric tests, and sample collections per day
- Adapted to a surge of ED patients during COVID-19 pandemic, working overtime and implementing new care procedures
- Maintain patient records and completed and processed invoices and insurance documentation, achieving 99.9% accuracy rate
- Enhanced patient care quality by ensuring correct and up-to-date information in electronic health record system.
- Demonstrated adaptability by mastering new software systems as they were introduced, maintaining expertise in multiple medical data entry platforms.
Education
Nursing BSN in Healthcare -
Georgia State
Atlanta, GA05.2025
Certificate of Study in Healthcare -
Atlanta Technical College
Atlanta, GA05.2019
Skills
- Microsoft programs
- Data entry and documentation
- Project management
- Health and safety management
- Building client relationships
- WPM: 55
- Epic and Kronos proficient
Timeline
Zone Associate/Key Holder
Sherwin Williams Co
05.2023 - Current
Home Health Care Assistant
Private Employer
01.2022 - 05.2023
Phlebotomist
Grady Hospital
06.2019 - 12.2021
Nursing BSN in Healthcare -
Georgia State
Certificate of Study in Healthcare -
Atlanta Technical College