Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Helped average of 100 customers per day by responding to inquiries and locating products
Offered product and service consultations and employed upselling techniques
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
Recommended optimal merchandise based on customer needs and desires
Stayed up to date on store promotions, payment policies and security practices
Education
GED -
Rose State College
Oklahoma City, OK
2009
Skills
Relationship selling
Cash handling accuracy
Inventory control procedures
Merchandising knowledge
Retail loss prevention
Dispute mediation
Sales forecasting
Listening skills
Money handling
Retail merchandising expertise
Verbal/written communication
Market research and analysis
Team player mentality
Sales expertise
Energetic self-starter
Negotiations
Documentation and recordkeeping
Key account generation
Customer- and service-oriented
Reliable and punctual
Active listening
Cash register operation
Reading comprehension skills
Outgoing personality
POS system operation
Clerical Position
Devoted and upbeat individuals seeking employment with SSM Health as a Unit Secretary in order to gain and effectively utilize skills in patient care and relevant nursing practice.